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Branching into a new discussion
I apologize for the poor support experience that you've been through.
I checked your account see the case interactions where you had contacted the support and the case still hasn't been resolved.
I am going ahead and escalating the case from my end and will be updating you with the details.
Appreciate your patience!
I've received an update that the refund has already been processed on 22nd May, 2018.
Please check and confirm.
Yes I did receive the refund.
Thank you very much for getting this dealt with.
You are welcome!