0 Replies Latest reply on May 22, 2018 3:51 AM by darrellc39438766 Branched from an earlier discussion.

    Re: Customer Service Complaint

    darrellc39438766 Level 1

      Hi.  I too am experiencing absolutely awful customer support.  I have been trying for almost 2 months to get the remainder of my refund.  I am still owed $252.00 USD as a refund for charging me when I cancelled my subscription over $300 USD.  I keep getting told that the “senior team” will get it resolved but nothing happens. No phone call, email or refund.  I have called over 7 times and get the same answer but no solution.

       

      The Adobe customer care and support is an absolute joke.  I have never been treated so poorly.  I even posted my concern on the adobe forums. I had someone reply saying they will look into it.  Guess what .... no reply.  A company as large as Adobe should care about there customers.  I have kept a record of all my online chats.  I keep getting promised the refund but never get the matter resolved.  Not sure what else I can do.  Maybe looking into legal recourse would get their attention.