10 Replies Latest reply on Jun 4, 2018 11:45 AM by RealtorArt

    Lightroom Classic CC 7.3.1 Raw 10.3 Hangs when removing a file

    RealtorArt Level 1

      This seemed to run fine on my last system. I just upgraded the system and installed Photoshop Lightroom Classic CC and now it hangs when I remove a file. I click on a file, right click a file and click remove a photo, then click remove in the pop up window and the program hangs indefinitely. It also often forgets the most recent changes I have made. If I tell it to delete from the disk, it works fine.

       

      Any ideas?

        • 1. Re: Lightroom Classic CC 7.3.1 Raw 10.3 Hangs when removing a file
          Akash Sharma Adobe Employee

          Hi RealtorArt,

           

          Sorry that Lightroom Classic CC 7.3.1 is freezing while deleting a file.

           

          Does this problem occurs with a specific collection or folder in Lightroom?

          Where are the images you're trying to remove located on your computer?

           

          Thanks,

          Akash

          • 2. Re: Lightroom Classic CC 7.3.1 Raw 10.3 Hangs when removing a file
            RealtorArt Level 1

            Happens in every instance. The files are saved in the installation default.

             

             

             

            Thanks!

             

            <Email signature containing personal info removed by staff>

            • 3. Re: Lightroom Classic CC 7.3.1 Raw 10.3 Hangs when removing a file
              Akash Sharma Adobe Employee

              Could you please create anew catalog in Lightroom and then import few images to test if the issue persists.

               

              Let us know how it goes.

               

              ~Akash

              • 5. Re: Lightroom Classic CC 7.3.1 Raw 10.3 Hangs when removing a file
                Akash Sharma Adobe Employee

                Sorry to hear about this. Are these files located on an external hard drive or SD card connected to your computer by any chance?

                 

                ~Akash

                • 6. Re: Lightroom Classic CC 7.3.1 Raw 10.3 Hangs when removing a file
                  RealtorArt Level 1

                  I have always used my system drive (c:) which is an SSD. I have a temp area on my desktop. When I am done, I move to my secondary drive.

                  • 7. Re: Lightroom Classic CC 7.3.1 Raw 10.3 Hangs when removing a file
                    RealtorArt Level 1

                    I just uninstalled and reinstall with no special settings. The problem is still there.

                    • 8. Re: Lightroom Classic CC 7.3.1 Raw 10.3 Hangs when removing a file
                      Ian Lyons MVP & Adobe Community Professional

                      Have you tried resetting the Lr preference file? See Method 1 here for details How to set Lightroom Classic CC preferences

                      1 person found this helpful
                      • 9. Re: Lightroom Classic CC 7.3.1 Raw 10.3 Hangs when removing a file
                        Akash Sharma Adobe Employee

                        Hi RealtorArt,

                         

                        Please provide us the "Help>>System info" from Lightroom. Refer Learn how to access and read your Photoshop system info.

                         

                        ~Akash

                        • 10. Re: Lightroom Classic CC 7.3.1 Raw 10.3 Hangs when removing a file
                          RealtorArt Level 1

                          Lightroom Classic version: 7.3.1 [ 1167660 ]
                          License: Creative Cloud
                          Language setting: en
                          Operating system: Windows 10 - Home Premium Edition
                          Version: 10.0.15063
                          Application architecture: x64
                          System architecture: x64
                          Logical processor count: 8
                          Processor speed: 3.6 GHz
                          Built-in memory: 16319.3 MB
                          Real memory available to Lightroom: 16319.3 MB
                          Real memory used by Lightroom: 425.6 MB (2.6%)
                          Virtual memory used by Lightroom: 540.9 MB
                          GDI objects count: 578
                          USER objects count: 1857
                          Process handles count: 3701
                          Memory cache size: 25.5MB
                          Internal Camera Raw revision: 933
                          Maximum thread count used by Camera Raw: 5
                          Camera Raw SIMD optimization: SSE2,AVX,AVX2
                          Camera Raw virtual memory: 26MB / 8159MB (0%)
                          Camera Raw real memory: 26MB / 16319MB (0%)
                          System DPI setting: 96 DPI
                          Desktop composition enabled: Yes
                          Displays: 1) 1920x1080, 2) 1920x1080
                          Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

                          Graphics Processor Info:
                          OpenGL: AMD Radeon R5 220

                          Check OpenGL support: Passed
                          Vendor: ATI Technologies Inc.
                          Version: 3.3.13399 Core Profile Context 15.200.1062.1004
                          Renderer: AMD Radeon R5 220
                          LanguageVersion: 4.40
                          Total Video Memory: 1011 MB

                          Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic CC
                          Library Path: C:\Users\HeartDesktop\Pictures\Lightroom\Lightroom Catalog.lrcat
                          Settings Folder: C:\Users\HeartDesktop\AppData\Roaming\Adobe\Lightroom

                          Installed Plugins:
                          1) AdobeStock
                          2) Canon Tether Plugin
                          3) Facebook
                          4) Flickr
                          5) Nikon Tether Plugin

                          Config.lua flags: None

                          Adapter #1: Vendor : 1002
                          Device : 68fa
                          Subsystem : 3521174b
                          Revision : 0
                          Video Memory : 1010
                          Adapter #2: Vendor : 1414
                          Device : 8c
                          Subsystem : 0
                          Revision : 0
                          Video Memory : 0
                          AudioDeviceIOBlockSize: 1024
                          AudioDeviceName: Speakers (Realtek High Definition Audio)
                          AudioDeviceNumberOfChannels: 2
                          AudioDeviceSampleRate: 48000
                          Build: Uninitialized
                          Direct2DEnabled: false
                          GL_ACCUM_ALPHA_BITS: 0
                          GL_ACCUM_BLUE_BITS: 0
                          GL_ACCUM_GREEN_BITS: 0
                          GL_ACCUM_RED_BITS: 0
                          GL_ALPHA_BITS: 8
                          GL_BLUE_BITS: 8
                          GL_DEPTH_BITS: 24
                          GL_GREEN_BITS: 8
                          GL_MAX_3D_TEXTURE_SIZE: 2048
                          GL_MAX_TEXTURE_SIZE: 16384
                          GL_MAX_TEXTURE_UNITS: 8
                          GL_MAX_VIEWPORT_DIMS: 16384,16384
                          GL_RED_BITS: 8
                          GL_RENDERER: AMD Radeon R5 220
                          GL_SHADING_LANGUAGE_VERSION: 4.40
                          GL_STENCIL_BITS: 8
                          GL_VENDOR: ATI Technologies Inc.
                          GL_VERSION: 4.5.13399 Compatibility Profile Context 15.200.1062.1004
                          GPUDeviceEnabled: false
                          OGLEnabled: true
                          GL_EXTENSIONS: GL_AMDX_debug_output GL_AMDX_vertex_shader_tessellator GL_AMD_conservative_depth GL_AMD_debug_output GL_AMD_depth_clamp_separate GL_AMD_draw_buffers_blend GL_AMD_multi_draw_indirect GL_AMD_name_gen_delete GL_AMD_performance_monitor GL_AMD_pinned_memory GL_AMD_query_buffer_object GL_AMD_sample_positions GL_AMD_seamless_cubemap_per_texture GL_AMD_shader_stencil_export GL_AMD_shader_trace GL_AMD_texture_cube_map_array GL_AMD_texture_texture4 GL_AMD_transform_feedback3_lines_triangles GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_tessellator GL_AMD_vertex_shader_viewport_index GL_ARB_ES2_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_compatibility GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_compute_shader 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