PDFs won't open - screen flickers, but nothing

[Trip_M]

Ive been using Adobe Acrobat DC Pro for years. Just updated to the most recent version. No trouble until yesterday. When I attempt to open a PDF (that i was previously able to open) nothing happens.

Using a MacBook Pro and most recent version of OS/.

[AnandSri · Accepted solution]

Hello AVSLloyd.

We apologize for the inconvenience caused, as per the description above, you are not able to open a PDF file using Acrobat Pro DC on your Mac machine, Is that correct?

Please check for any pending updates of Acrobat from help>check for updates, reboot the machine after installing the updates and try opening any PDF file.

You can also refer and try the suggestions from the following Adobe article Can't open PDF

Try opening few files with Acrobat by going to Window>Cascade>Tile and see if that brings up the PDFs.

If you still experience any issue, please share the following information so that we can assist you in a better manner:

• Dot version of current Acrobat Pro DC installed? To identify refer to Identify the product and its version for Acrobat and Reader DC
• The version of Mac OS installed?
• Are you not able to open one specific PDF file or all the PDF files?

Let us know how it goes and share your findings.

Regards,

Anand Sri.

[Trip_M]

Thanks for your help. Acrobat was up to date. But clicking Window >Tile immediately opened a PDF!

[AnandSri]

Hello AVSLloyd,

Great! Good to hear that the issue got fixed and you are back on track. Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

[Carrie5C23]

I'm having the same problem on laptop running windows 10 - annoying to say the least!