5 Replies Latest reply on May 23, 2018 7:41 PM by Black_Diesel

    LR 6.4 won't preview or import my Canon 5DIV files?

    Black_Diesel Level 1

      I have LR 6.4 and just tried importing Canon 5D mark IV RAW files for the first time.  It shows the "preview unavailable for this file" on the images and after trying to import the .CR2 files it failed....I figured I needed to update my LR so I checked for updates and it's telling me I have the latest version (Lightroom version: 6.4 [ 1060496 ])

       

      Please help as I need to get these files imported and edited ASAP.