1 Reply Latest reply on Jul 26, 2018 6:55 AM by Adorobat

    Adobe Acrobat 2017 issues

    janella96000939 Level 1

      We have recently upgraded several users to Adobe Acrobat 2017.  To date we have had issues with Adobe Acrobat add-ins crashing outlook (Running Office Pro 2013).  If add-ins are enabled users cannot reply to mail or create new mail without outlook freezing up and not responding.  Take the add-ins out and outlook works fine.  We also have many users that scan legal documents and payroll documents.  Those still on Adobe Acrobat Pro 12 have no issues while scanning however, users that have upgraded to 2017 are having issues with Acrobat freezing up and hanging when a scan is initiated.  We have rolled these people back to version 12 until a fix is implemented.  Anyone else having similar issues?

        • 1. Re: Adobe Acrobat 2017 issues
          Adorobat Adobe Employee

          Hi Janella,

           

          Sorry for the delay in response.

           

          As per the issue description mentioned above, users are unable to reply to mail or create new mail when Acrobat add-in is enabled in outlook as well as Acrobat freezing when trying to scan a pdf, is that correct?

           

          Could you try following troubleshooting steps:

          1- Reboot the machine once if you haven't already and try again.

          2- If that doesn't work, check if an update is available for Acrobat using "Check for updates" option under "Help" menu, reboot the machine after installing update and try again. You may also download updates from here: Adobe software and product updates

          3- Set Office 2013 to run as Administrator, i.e. right click on Office icon and select 'Run as Administrator' and then check.

          4- If step 3 doesn't work, try repairing Acrobat using "Repair installation" option under Help menu ( for Windows OS only), reboot the machine after repair and check.

           

          Let us know if you need any help.

          Shivam

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