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Hi gwgarp and welcome to the RH community.
Can you start by confirming you are using WebHelp as your output and also tell us what the application has been written in as both these will help us answer your query.
Typically most (but by no means all) people on these forums are Technical Writers so may not be able to help with the syntax of an application call. All you need to do is provide them with the map file containing the mapids and the programmer should do the rest.
Hi Geoff...assuming you are producing WenHelp, have you read the article on Peter Grainge's site called "Calling WebHelp Topics Using Map IDs"?
BTW - you dont need to be a developer to understand and follow it.
Thanks. This seems sensible. I'll forward it to the programmers and get back to the forum as required.