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Closed Captions bug - causing Captivate to Crash During Publish

Contributor ,
May 25, 2018 May 25, 2018

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I have been trying to publish one of my lessons and every time I did, Captivate would crash during the “Generating Slides” phase of publishing.

I did a lot of deleting of content and hiding slides until I came to looking at the problem slide and its Closed Caption text:Screen Shot 2018-05-25 at 10.41.25 AM.png

Note the bullets in the CC text. Once I removed them, the lesson published successfully.

 

ISSUE: Captivate crashes during publish.

POSSIBLE CAUSE: Bullets or other special characters in the closed caption text.

FIX: Remove special characters.

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