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Can't install via creative cloud

New Here ,
May 25, 2018 May 25, 2018

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Hi everybody,

I struggle to install apps on my computer (windows 7 64bits).

2min after I launch the download and installation of an app/update, it stops and said "Update failed" or "Installation failed" and I have the following logs :

For an update :

Exit Code: 106

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 1 error(s), 0 warnings(s)

FATAL: Failed in writting repair xml at path '

'

FATAL: Error occurred in install of package (Name: CameraRawRIBSCoExistPackage Version: 9.6.0.126). Error code: '106'

ERROR: Failed to create file at path :C:\Program Files (x86)\Common Files\Adobe\Installers\repairXml\ACR_10_3_32_CameraRawRIBSCoExistPackage_9.6.0.126.pimx Error:5

-------------------------------------------------------------------------------------

For an installation :

Exit Code: 106

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 1 error(s), 0 warnings(s)

FATAL: Failed in writting repair xml at path 'HKEY_CURRENT_USER\SOFTWARE\Adobe\Audition\11.0DefaultREG_SZ
HKEY_CURRENT_USER\SOFTWARE\Adobe\Audition\11.0
HKEY_CURRENT_USER\SOFTWARE\Adobe\Audition
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\RuntimeExceptionHelperModules[INSTALLDIR]\Adobe Audition CC 2018\dvacrashhandler.dllREG_DWORD0
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\Adobe Audition CC.exePathREG_SZ"[INSTALLDIR]\Adobe Audition CC 2018\"
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\Adobe Audition CC.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\Adobe Audition CC.exeDefaultREG_SZ"[INSTALLDIR]\Adobe Audition CC 2018\Adobe Audition CC.exe"
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\Adobe Audition CC.exe
HKEY_CLASSES_ROOT\Applications\Adobe Audition CC.exe\shell\open\commandDefaultREG_SZ"[INSTALLDIR]\Adobe Audition CC 2018\Adobe Audition CC.exe" "%1"
HKEY_CLASSES_ROOT\Applications\Adobe Audition CC.exe\shell\open\command
HKEY_CLASSES_ROOT\Applications\Adobe Audition CC.exe\shell\open
HKEY_CLASSES_ROOT\Applications\Adobe Audition CC.exe\shell
HKEY_CLASSES_ROOT\Applications\Adobe Audition CC.exe
HKEY_CLASSES_ROOT\AdobeAudition11_acsrf\DefaultIconDefaultREG_SZ"[INSTALLDIR]\Adobe Audition CC 2018\Adobe Audition CC.exe",35
HKEY_CLASSES_ROOT\AdobeAudition11_acsrf\DefaultIcon
HKEY_CLASSES_ROOT\AdobeAudition11_acsrf
HKEY_CLASSES_ROOT\AdobeAudition11_acsrfDefaultREG_SZAdobe Audition Control Surface Plugin
HKEY_CLASSES_ROOT\AdobeAudition11_acsrf
HKEY_CLASSES_ROOT\.acsrf\OpenWithProgIDsAdobeAudition11_acsrfREG_BINARY0
HKEY_CLASSES_ROOT\.acsrf\OpenWithProgIDs
HKEY_CLASSES_ROOT\.acsrf
HKEY_CLASSES_ROOT\.acsrfDefaultREG_SZAdobeAudition11_acsrf
HKEY_CLASSES_ROOT\.acsrf
HKEY_CLASSES_ROOT\AdobeAudition11_ases\DefaultIconDefaultREG_SZ"[INSTALLDIR]\Adobe Audition CC 2018\Adobe Audition CC.exe",34
HKEY_CLASSES_ROOT\AdobeAudition11_ases\DefaultIcon
HKEY_CLASSES_ROOT\AdobeAudition11_ases
HKEY_CLASSES_ROOT\AdobeAudition11_asesDefaultREG_SZAdobe Audition Session Plugin
HKEY_CLASSES_ROOT\AdobeAudition11_ases
HKEY_CLASSES_ROOT\.ases\OpenWithProgIDsAdobeAudition11_asesREG_BINARY0
HKEY_CLASSES_ROOT\.ases\OpenWithProgIDs
HKEY_CLASSES_ROOT\.ases
HKEY_CLASSES_ROOT\.asesDefaultREG_SZAdobeAudition11_ases

FATAL: Error occurred in install of package (Name: AdobeAudition11All Version: 11.1.1.3). Error code: '106'
ERROR: Failed to create file at path :C:\Program Files (x86)\Common Files\Adobe\Installers\repairXml\AUDT_11_1_1_AdobeAudition11All_11.1.1.3.pimx Error:5
-------------------------------------------------------------------------------------

To install my apps I had to use direct links :

https://prodesigntools.com/adobe-cc-2018-direct-download-links.html

But with those links I can't install ExtendScript Toolkit CC, I have an error when trying to install with Set-up.exe :

"Installer failed to initialize. Please download Adobe Support Advisor to detect the problem."

But Adobe Support Advisor doesn't seem to exist anymore...

My 2 probems are that I can't update my apps and I can't use ExtendScript Toolkit CC.

Can someone tell me what to do please ?

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correct answers 1 Correct answer

LEGEND , May 26, 2018 May 26, 2018

This indicates that you are missing a critical system update, so start by running those. Also you may try and repair your Windows Installer database bei reinstalling Windows Update/ Internet Explorer. Check the Microsoft site.

Mylenium

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LEGEND ,
May 26, 2018 May 26, 2018

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This indicates that you are missing a critical system update, so start by running those. Also you may try and repair your Windows Installer database bei reinstalling Windows Update/ Internet Explorer. Check the Microsoft site.

Mylenium

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New Here ,
May 30, 2018 May 30, 2018

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Ok thank you I will try that.

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