0 Replies Latest reply on May 26, 2018 5:46 PM by isaacb993116

    Please help: "unable to create image buffer" error

    isaacb993116 Level 1

      While editing I keep getting an error saying "unable to create image buffer" shortly followed by the program freezing or crashing (or my display driver crashing).

      I'm editing .mov files imported via the media browser shot on a Canon t5. I faced the same problem when editing MXF files from a Canon XF100 a few weeks ago.

      I've been trying to solve this problem for weeks to no avail. The only workaround I have is to edit quickly in sessions and save frequently before the program freezes again. Sometimes I think it's a pc problem and that I should install more RAM, but this wasn't an issue several months ago.

       

      Windows: Version 12.1.1 (Build 10)

      Mercury Playback Engine GPU Acceleration (CUDA) enabled

       

      ERROR MESSAGES

      error message.JPG

      error message 2.JPG

      PC INFO

      pc info.JPG

      INSTALLED MEMORY

      system 2.png

      system 3.JPG

      CLIP PROPERTIES

      clip properties.png

      PREMIERE IS IDLE

      p 1.png

      WORKING & ERROR OCCURS

      p 2.png