3 Replies Latest reply on May 28, 2018 4:29 AM by vishuagg19

    QT plays videos but Premiere does not

    cyrfer

      I just installed Premiere Pro from CC version 12.1.1 (build 10) on my mac book pro 2017 (high sierra 10.13.3, Intel HD Graphics 630 / Radeon Pro 555).

       

      Double clicking .mov files in Finder opens and plays them fine in QuickTime.

       

      Starting a new project in PP (Assembly->Media Browser-> double click) does NOT show video in the PP Source window. The video appears like it is an audio track.

       

      The .mov file is H.264, AAC, with resolution 2316 × 892.

       

      Help!