I have a catalog with both RAW + jpeg files in. i did a test batch rename on 1 pair of photos. ( the pair of RAW + jpeg) that have the same name. The RAW + jpeg photos in the image folder seem to have actually renamed correctly, that is, the same name for both files, except one is .NEF and one .jpg. HOWEVER, in the LR catalog, the RAW file has been renamed, but the jpeg file created an error
that the file could not be renamed !!! when in fact, the actual file in the image folder has been renamed. so now I have a ' ! ' on the jpeg image in the catalog. I can't rename files one at a time, and then go find the file and make the connection and hope LR will change the name appropriately ( or maybe it just links the two, and leaves the name incorrect !! )
Since the 'batch rename' worked with 2 photos, is there some large batch fail, where it copies and renames, instead of just renaming.
I have 2300 images, that i'm not sure if I have duplicated copies? HOW can I determine they are true duplicates. ?
How do you contact Adobe customer service / tech support to report this bug. When I try, there is just an endless loop of "contact support" but it just loops around and I never get anywhere I can submit a problem