2 Replies Latest reply on Jul 12, 2018 12:21 PM by kulpreet singh

    Premiere Will Not Import Video

    The Truth18

      Unfortunately I just finished a session with Adobe. Video from a .mov would not import video - only audio. A workaround of changing the file extension to .mp4 did appear to work but will not be a solution for our production house. We have thousands of files and can not do this. I was told that I will need to use the older version and wait for the update. If you run into this and only have a few clips, at least this is a duct tape solution. I am a faithful Creative Cloud enthusiast but I am extremely disappointed that I can not use the latest version until you create a patch. Please let me know when this is fixed. Thank you.