1 Reply Latest reply on May 31, 2018 1:19 PM by AnandSri

    there was an error while reading a stream.

    azaruddinm59181487 Level 1

      some pfd file are not open total page showing error  there was an error while reading a stream.

        • 1. Re: there was an error while reading a stream.
          AnandSri Adobe Employee (Admin)

          Hello Azaruddinm,

           

          We apologize for the inconvenience caused, as per the description above you are not able to open PDF files as getting an error message "there was an error while reading a stream", Is that correct?

           

          Please check for any pending updates of Acrobat from help>check for updates, reboot the machine after installing the updates and try opening the PDF files and see if this brings any difference.

           

          Are you trying to create a PDF from a scanner or trying to open a PDF using Acrobat Pro? If you are using any scanner to scan a document as a PDF and getting the error message, please make sure that you have the latest drivers and firmware of the scanner installed.

           

          If you are getting the error message while opening the file with Acrobat, please check for updates, install them and repair the Acrobat from help>repair installation.

           

          Is it specific to one PDF file or you are not able to open all the PDF files? If it is specific to one PDF, is it possible to share the PDF file with us? To share the file, please use Adobe Send feature, upload the file, share the link to files via private message only, How Do I Send Private Message

           

          Also, help us with the following piece of information so that we can assist you in a better manner:

           

          Let us know how it goes and share your findings

           

          Regards,

          Anand Sri.

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