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We apologize for the inconvenience caused, as per the description above, users are getting an option to Check out a PDF from Sharepoint, is that correct?
What is the dot version of Acrobat installed? To identify refer to Identify the product and its version for Acrobat and Reader DC
Check for any pending updates of Acrobat from help>check for updates, reboot the machine after installing any updates and see if this brings any difference.
Also, refer to the following Adobe discussion which discusses a similar issue Why do I not get the checkout option when clicking on the document link in the SharePoint workflow task?
Help us with the following information so that we can assist you in a better manner:
- Is it a Mac or Windows machine and the version of Acrobat installed?
- Is it specific to one PDF file or with all the PDF files?
Let us know how it goes and share your findings.
Looks like viewing in file explorer and opening directly works properly. The version number is Continuous 2018.011.20040. We don't have control over when it gets updated. We're working on Windows machines. The problem is for any PDF across multiple libraries.
Thanks for the help so far