1 Reply Latest reply on May 31, 2018 11:59 AM by AnandSri

    Adobe Acrobat XI Pro Will Not Open

    bigolbig Level 1

      Today Acrobat started not working. Version is 11.0.22. When I launch the app I get this error:

      acrobat.jpg

      I downloaded the application manager but when I try to install it I get this error:

      appmanager.jpg

      When I look for the support advisor I see this:

      support.jpg

      I also attempted to repair the installation but I get this error:

      acrobatupdate.jpg

       

      What gives?

      Thanks

        • 1. Re: Adobe Acrobat XI Pro Will Not Open
          AnandSri Adobe Employee (Admin)

          Hello Bigolbig,

           

          We apologize for the inconvenience caused, as per the description above, you are not able to open Acrobat Pro 11, Is that correct?

           

          If you are able to launch the Acrobat, please check for any pending updates of Acrobat from help>check for updates, and reboot the machine and see if this brings any difference.

           

          If you are not able to launch the Acrobat, please use Acrobat cleaner tool to remove Acrobat from the machine and reboot the machine Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

          Reinstall Acrobat from Download Acrobat XI, Acrobat X

           

          Note: Acrobat 11 is already declared as an end of support product, End of Support means that Adobe no longer provides technical support or distributes runtimes. This policy affects product and security updates for all derivatives of a product or product version (localized versions, minor upgrades, operating systems, dot and double-dot releases, and connector products).

          For detailed information, please refer to End of support for Adobe Acrobat XI and Reader XI

           

          Let us know how it goes and share your findings.

           

          Regards,

          Anand Sri.

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