Hello Chris B,
We are sorry to hear this, as per the description, you are not able to open the PDF file from a zipped folder, Is that correct?
Please check for any pending updates of Acrobat from help>check for updates, reboot the machine after installing the updates and try opening the PDF file again.
You can also copy the PDF file from the Zip folder and paste it on your desktop and try opening the PDF file. Also, disable the preview in the Windows Explorer.
If you still experience any issue, please refer and try the suggestions and solutions from the following Adobe article Can't open PDF
I have also shared few more links via private message, please check your email inbox and try the solutions.
If the issue persists, please share the following piece of information so that we can assist you in a better manner:
- Dot version of Acrobat installed? To identify, refer to Identify the product and its version for Acrobat and Reader DC
- The version of operating system installed?
Let us know how it goes and share your findings.
Hello! I have just as a problem as described above.
Windows 10 1809 (Build 17763.253)
Adobe Acrobat 2017
Adobe Acrobat is up to date (no updates available).
Unfortunately, extracting the file and then opening it is no solution. That works, of course. However, I get a lot of emails with ZIP files every day. If I save each ZIP file first and extract the files, it takes too long.
What else can I try? I thank you in advance.
Hello! Did you solve this problem?
Maybe someone else has an idea what I can still try?