6 Replies Latest reply on Aug 28, 2018 9:31 AM by Adorobat

    The Acrobat PDFmaker server could not be loaded

    will97879410 Level 1

      My users are having an issue when attempting to use 'Save As Adobe PDF' through Word 2016.  The user receives the error in the title. I've reinstalled Adobe and Office without success. 


      Here is the pertinent info:


      Windows 10 v1803 64bit

      Adobe Acrobat Pro DC (2015) v 2015.006.30418 32bit

      Office 2016 Pro v1805 (Build 9330.2087 Microsoft Store)


      I've reregistered PDFMOfficeAddin.dll

      I've checked the App Paths in the registry (Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\AcroDist.exe) showing:

      Default - C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\Acrodist.exe

      Path - C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\

      I've unchecked/rechecked the add-in through Word

      As administrator, I've removed the add-in in word, then re-added it.


      I can print the word document to pdf without any issues.  I cannot use the 'Save As Adobe PDF' option under 'File'.


      Are there any other options that could help my dilemma? 


      Thanks in advance for your help.