13 Replies Latest reply on Jun 5, 2018 5:45 PM by Nancy OShea

    end of Muse questions

    andrewd1261306 Level 1

      I have a website (my own) that is made with Adobe - Muse

      www.victorianpine.com

      hosted via tsohost

       

      Do I continue paying after 2020 for Creative Cloud, or can I use muse without this.

      Do I keep paying monthly subscription untill 2020.

      What happen if I stop subscription now

      What happen in 2020 - will there be a final download.

       

      Any help/input would be great

        • 1. Re: end of Muse questions
          Nancy OShea Adobe Community Professional & MVP

          If you stop paying for CC, your CC software stops working.  

           

          I don't know what Adobe plans to do with Muse after 2020.   

           

           

           

          • 2. Re: end of Muse questions
            andrewd1261306 Level 1

            Thanks Nancy.

             

            so it’s not possible to use muse without CC ie just the application download?

            • 3. Re: end of Muse questions
              Nancy OShea Adobe Community Professional & MVP

              I've never heard of a free Muse download.

               

              My understanding is that XD (Experience Design) has a free version you can download.  XD is for prototyping.

              Download free Adobe XD CC | UX/UI design, collaboration tool

              • 4. Re: end of Muse questions
                ankushr40215001 Level 7

                Not confirm I am pretty sure that Muse will go the way of Fireworks or any other deprecated CC app.

                 

                 

                Regards,
                Ankush

                • 5. Re: end of Muse questions
                  Nancy OShea Adobe Community Professional & MVP

                  ankushr40215001  wrote

                   

                  Not confirm I am pretty sure that Muse will go the way of Fireworks or any other deprecated CC app.

                  I am guessing the same. 

                  • 6. Re: end of Muse questions
                    andrewd1261306 Level 1

                    so what happens after 2020, do we keep paying subscription?

                    • 7. Re: end of Muse questions
                      andrewd1261306 Level 1

                      Just asked adobe customer support (chat)

                      'Do I keep paying my Creative Cloud subscription to use Adobe Muse after 2020?'

                      The answer seems to be pay untill 2020 & cant use it after then.

                       

                      really confused now. Guess its time to learn a new program.

                       

                      Shailesh: Hello. Welcome to Adobe Technical Support.

                      Shailesh: Please allow me 1-2 minutes while I review your issue.

                      Shailesh: Let me connect you to right team.

                      info: Please wait while we connect you to a representative.

                      info: You are now chatting with Kunal.
                      Please don’t close the chat window or browser tab since it will end our chat session. 

                      Kunal: Hello. Welcome to Adobe Technical Support.

                      Kunal: How are you doing today?

                      Kunal: Hello, would you still like to continue the chat?

                      Andrew Davidson: Hello my question is:Do I keep paying my Creative Cloud subscription to use Adobe Muse after 2020?

                      Kunal: Sure I will help you in that case , before we proceed may I have your phone number update in the account details?

                      Andrew Davidson: thats already on file

                      Kunal: Okay , I would like to tell you that if your subscription of Creative cloud all apps is there then you can use the Adobe Muse after 2020.

                      Andrew Davidson: I only use Adobe Muse

                      Kunal: I would like to tell you that it will not be used after 2020 , 26 march.

                      Kunal: You will not be able to use the Adobe Muse application.

                      Kunal: Are we still connected?

                      Andrew Davidson: yes

                      Kunal: Okay Andrew.

                      Kunal: Is there anything more I can help you with?

                      Andrew Davidson: Do I keep paying my Creative Cloud subscription to use Adobe Muse after 2020?

                      Andrew Davidson: you didnt really answer

                      Kunal: No you don't have to pay after 2020.

                      Andrew Davidson: & i can still use Muse`?

                      Kunal: I really apologize you can't use Muse after that time.

                      • 8. Re: end of Muse questions
                        fotoroeder Adobe Community Professional

                        Why is that answer set as corrrect? Ridiculuos, really!

                        Of course we can use Muse after 2020 – the only issue may come around if browsers or OS from PC or Mac will not continue working with Muse further more. So as long as you use a "working" OS with the last Muse shipped in 2020 you can use Muse as long as you can keep the then current OS. Plans from Adobe are quite clear abourt that – only Nancy doesn`t know.

                         

                        Here´s the announcement to find and read:  End of service for Adobe Muse  together with one screenshot. It´s quite easy to find in this forum:

                        Bildschirmfoto 2018-06-05 um 09.15.00.png

                        If I understand or assume correct we don`t have to pay the subscription after 2020 but of course there will be no technical support anymore and even this forum will no longer exist, this might be one question left, if there might be a channel for "Musers", the official channels from Adobe stop working at that time (2020):

                        Bildschirmfoto 2018-06-05 um 09.20.33.png

                        The only correct part, you have to keep your paid subscription until 2020 at least.

                         

                        Best Regards,

                        Uwe

                        • 9. Re: end of Muse questions
                          andrewd1261306 Level 1

                          Thanks Uwe. Andy

                          • 10. Re: end of Muse questions
                            fotoroeder Adobe Community Professional

                            Hi Andy,  you´re welcome. AND don`t panic

                            It´s a pity though,that the technical support lacks of this information.

                             

                            Best Regards,

                            Uwe

                            • 11. Re: end of Muse questions
                              ankushr40215001 Level 7

                              Sorry for the bad experience with our support, however I have send a feedback to them for quality improvement.

                               

                              By end of life means end of development and no further support even if something breaks after 2020.

                               

                              But the software will still be available in our repository for your use.

                               

                              We are still having a discussion with top management regarding the further pricing policy for muse, hope we will come up with a user friendly decision very soon.

                               

                               

                              Regards,

                              Ankush

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                              • 13. Re: end of Muse questions
                                Nancy OShea Adobe Community Professional & MVP

                                fotoroeder  wrote

                                 

                                Why is that answer set as corrrect? Ridiculuos, really!

                                Of course we can use Muse after 2020 – the only issue may come around if browsers or OS from PC or Mac will not continue working with Muse further more. So as long as you use a "working" OS with the last Muse shipped in 2020 you can use Muse as long as you can keep the then current OS. Plans from Adobe are quite clear abourt that – only Nancy doesn`t know.

                                 

                                 

                                Uwe,

                                Not  ridiculous really.  The original question was about EOL pricing.  I think I answered correctly based on available information.  Beyond 2020, it's unclear what Adobe will do with MU pricing.  But based on past experience with Fireworks and  other legacy Creative Suite 6 products,  this is Adobe's official position.  Creative Cloud now includes Creative Suite Master Collection and Design Premium features

                                 

                                Adobe creative apps are available exclusively through Creative Cloud.

                                As of January 9, 2017 Creative Suite is no longer available for purchase.

                                 

                                OK.  So we know Adobe does not typically give away software after EOL.   If you wish to keep using legacy CS6 and you don't already own a license for it, you must join Creative Cloud to get it.  If you stop paying for CC, both CC current and legacy apps will stop working.   That's how it works currently.  And  I fully expect the same thing to occur with MU after the March 26, 2020 deadline.  But we will all have to wait and see what Adobe does at that time.

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