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Hi Peter,
I am having the same issue.
History: A large project with several conditional tags - worked fine in RH6. When upgraded to RH8 the conditional tags freezes the webhelp generation with msvrc80.dll error. Works fine in RH8 without applying conditional tags, but I HAVE to apply the tags. All other projects have no problem with conditional tags - just this one crashes.
Read all (well, almost all) your suggestions on this. Incorrect table format seems to be the cluprit. What do you suggest? How do I locate the illformed table? It is a large project.
The size of the zipped project is 63 MB.
Help please!
I looked at your snippet on this. My project:
(a) contains conditional tags
(b) does not seem to have any <td_null> tags.
What are my options now?
Hemtya
Message was edited by: hemtya
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I'm having this problem, too, and I'm a little unclear on how to solve it.
Michele
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Michele
Welcome to the forum.
There are many suggestions in this three year old thread but you don't tell us which ones you have tried or even which version of RoboHelp you are using.
If your problem is with understanding the suggestions, say so and we'll try to help you.
See www.grainge.org for RoboHelp and Authoring tips
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I'm using Robohelp 8 on Windows 7. The project is converted (using a third-party conversion) from Flare. It's in Turkish.
I don't get any error messages. The project just fails to generate when the conditional tag is used. Since I didn't know what was causing the problem, I looked at length of file names first - some of them are long and include characters that I knew were probably problematic, so I addressed that first. Then I tried creating a new project and importing the files in a few at a time. When I knew the file names were not the problem (or no longer the only problem, more likely), I discovered this conditional text issue in the forum and low and behold, the project generated when I turned off the conditional build. I have another project related to it with similar conditions that generates fine even with the conditional build, so I don't think it's the language settings or anything on my computer. I looked for the <td_null> tag, but didn't find that in any files.
I have tried trashing the CPD file and reopening the project.
My client wants me to go ahead and turn in the project without the conditional build, but if you have ideas of how to solve it, that would be greatly appreciated. I have to keep a very close eye on the amount of time I spend on this.
Thanks,
Michele
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First try one of the solutions above...
try removing the tags from a number of topics until it stops crashing. That should identify the problem topic(s).
If that fails, it's time for a solution that will require more time.
Create two copies of the project and generate both. If one fails you have started to identify where the problem is.
Create two copies of the problem half and repeat the process.
Continue until you find the problem topic(s).
It doesn't take as long as you might think and you just ignore broken link reports.
See www.grainge.org for RoboHelp and Authoring tips
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What I actually tried first was this.
1. I made a copy of the project.
2. I removed all of the topics with the conditional build tag.
The project still crashed when using the condition, but not when leaving the condition as none.
So, in the copy project, I removed all topics but one. It didn't crash with or without the conditional build. So I started importing the topics back in one or a few at a time. At this point, I still haven't identified a problem topic, but I noticed something else that is very problematic. Even though it's not crashing with the few topics either with or without the conditional build, the conditional text that is supposed to not be included is actually showing in the final output.
If I remove the attribute and then reapply it, then it doesn't show in the final output. Having to reapply the text in each topic is not really a good option, as there are many topics, and this problem is cropping up for this project being translated into multiple languages for several RoboHelp workers. So now it seems like we need to identify the problem topic and figure out how to get the conditional text to generate properly.
Thanks for any insight you might have on this!
Michele
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Do any of the tags have spaces?
Create a new tag and apply that to a topic and to some text in another topic. Does that get excluded?
See www.grainge.org for RoboHelp and Authoring tips