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I'm having the same problem with a client. Any assistance would be greatly appreciated!
Could you please check if the server is up always? There may be cases where the server may toggle which may cause problems. Have you configured the user in the SSH. Please check if the SSH service is running
Please restart the server and try again.
Had the same issue, and quite by accident discovered how to get around it. Start over from the beginning, and when the dialog box comes up asking for the path to the server, DO NOT click on 'Browse'. Instead type in the path manually. Then click 'Next'. For some reason, Contribute seems to get lost when 'Browse' is used but is able to proceed using the manual insertion. If you've tried to use 'Browse' multiple times, completely close Contribute and start over. Once you've clicked on Browse, even the manual method doesn't work. You must use it prior to clicking the 'Browse' button. You may have to play around a bit with whether or not to put a slash in front of the path, but this does work.
Another problem could be you entered the ftp information prior to this attempt and it worked. then maybe say the FTP information changed, the user name or the password-- or the most probable permissions on that ftp user changed. Or say you logged in first as a normal user but then wanted to switch to an Admin User.
Well now your out of luck, because Contribute saves the UN/PW (encrypted) in your Windows/linux/mac registry. Regardless of what you enter in the future, it won't matter because it will just keep using the RegKey value. (totally awesome)
I think this was an attempt to make people use contribute per person instead of multiple people using it on the same computer -- but I'm not sure.
Now, if you want to read more first and foremost understand this:
I'm not responsible for you ruining your Registry if you screw something up -- it's your fault. So you can simply just read my above section and understand your kind of screwed. Read on if you totally understand what i'm about to say is in no way authorized by Contribute/Adobe/etc.
Your in luck tho, you can delete this by going to regedit (windows)
search for Keychain.
-- MAKE SURE ITS THE KEYCHAIN FOR CONTRIBUTE.
Inside this Key you will see lots of String Values for the different sites.
The Data values for these keys are your encrypted Passwords and Usernames. -- the things that Contribute decides to use REGUARDLESS of whatever you enter into the sftp un/pw when the box pops up.
Simply delete the String Values (which in turn deletes the data) -- then reopen Contribute and re-enter in the values.