I am using Acrobat Pro 2017. I've created a custom tool that contains a custom action in addition to built-in commands, and would like to export both to use on other systems in the same organisation. However, when I try to install the tool and action from their .aaui and .sequ files, Acrobat complains that the tool includes an action that isn't on the system. Adding the action first and then the toolbar does not work either. Is there a way to package the two together?
As per the issue description mentioned above, you are facing issue with custom tool in Acrobat, is that correct?
Could you share the complete error message you are getting when trying to install tool? Also, let us know dot version of Acrobat installed on both the machines? You may refer to the steps given in this link on how to check the version in Acrobat: Identify the product and its version for Acrobat and Reader DC
Let us know if you need any help.