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Another unable to email PDF on Windows 10 with Outlook 2016

New Here ,
Jun 06, 2018 Jun 06, 2018

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Environment: Windows 10.1803 Build 17134.81 on Surface; Acrobat Pro 2018.011.20040; Outlook 2016 1805 9330.2087 Monthly Channel

When clicking the envelope icon in Acrobat Pro opened to a PDF, this dialog box appears: "This email will be send using "Default email application (Microsoft Outlook)". Click on 'Change Preferences' to change your default account settings. Do not show this message again [Change Preferences] [Continue] [Cancel]

When I click [Continue] Acrobat closes.

The posted solution is to kill all running Adobe processes; run repair on Office 365; run repair on Acrobat; reboot. After the reboot, I still got the dialog box, was able to send one email with an attached PDF, and after that Acrobat closes after the [Continue] button is clicked.

Do we have another solution to try or word from Adobe on when the problem will be fixed?

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General troubleshooting

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New Here ,
Jul 25, 2018 Jul 25, 2018

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I have the same problem on a new station here at work. Have you found a solution yet? I don't even have any Email settings under preference:

But I get this error:

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Adobe Employee ,
Aug 20, 2018 Aug 20, 2018

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Hi Jefft,

As per the issue description mentioned above, you are facing issue when trying to send pdf in Acrobat, is that correct?

Please try following troubleshooting steps:

1- Reboot the machine once if you haven't already and check if that helps.

2- If that doesn't work, check if an update is available for Acrobat using "Check for updates" option under "Help" menu, reboot the machine after installing update and try again.

3- If issue still persists, try resetting preferences for Acrobat using the steps given in this link: How to reset Acrobat Preference settings to default. reboot the machine after resetting preferences and try again.

Let us know if you need any help.

Shivam

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Community Beginner ,
Aug 21, 2018 Aug 21, 2018

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I tried this solution but it did not solve the problem.

Is there another solution or is Adobe planning to issue a bug fix?

Thanks..

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New Here ,
Oct 04, 2018 Oct 04, 2018

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I found a solution that worked for those who have Adobe Acrobat Reader DC version 2019.008.20071.

  1. Close all instances of Internet Explorer & Adobe Reader.  (You may need to blow them away in Task Manager first.)
  2. For Adobe Acrobat Reader...
    1. Edit--->Preferences...--->Email Accounts
    2. Make Outlook the default app
      1. Click on "Default email application (Microsoft Outlook)"
      2. Click on the "Make Default" button.  This will put a green check-mark next to the above words.
      3. Click OK.
  3. For Internet Explorer ...
    1. Control Panel --> Internet Options---> Programs tab---> Manage add-ons button.
    2. In Add-on Types, click Toolbars and Extensions.
    3. Under Show:, change the drop-down to All add-ons.
    4. Look for Adobe PDF Reader and click on the Disable button.

Even though this worked for Outlook 2016 (365), this cocktail should work for any default mail app.

Hope this helps!

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Community Beginner ,
Oct 04, 2018 Oct 04, 2018

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Unfortunately this does not work for Reader DC 2018.11.20063 with Outlook 365. In that version, the arrow is blue and the error message says “An error occurred while sending mail.”

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Adobe Employee ,
Nov 23, 2018 Nov 23, 2018

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Hi rfw1961,

Could you try installing the latest patch for Reader using "Check for updates" option under "Help" menu,  You may also download updates from here: Adobe software and product updates

Reboot the machine after installing update and try again.

If that doesn't work, try the troubleshooting steps given in the following help document:

Attach to email option is not working | Acrobat DC, Acrobat Reader DC

You may also refer to the following forum thread discussing the similar issue:

Error occurred while sending mail.

An error occurred while sending mail

Let us know how it goes.

Shivam

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