9 Replies Latest reply on Jun 19, 2018 5:41 PM by Kevin-Monahan

    Motion Graphic Template - Will Not Install

    Darenj01

      Hi guys,

       

      Just finding my way around PP and as such, I may well be missing something.

       

      I have just licensed a mogrt. template from Adobe Stock and am experiencing a problem as it will not install.

       

      My process is;

       

      1. Licensed template
      2. Opened PP
      3. Opened Essential G window
      4. Copy file to local
      5. Click on install icon
      6. Select file - C:\Users\User\AppData\Roaming\Adobe\Common\Motion Graphics Templates
      7. Then I get the error message shown in the image.

       

      I have both PP and AE installed (Creative Cloud all apps so should all be the latest versions.

       

      Am I doing something wrong or is my system not up to the process? Any assistance please.

       

      error_mogrt_install.gif

       

      system.gif

       

      Thanks guys.