1 Reply Latest reply on Jun 9, 2018 7:34 AM by John T Smith

    Premiere doesnt play or show video

    med8cam Level 1

      Hello,

       

      I just purchased an ASUS ZenBook Pro UX550VD (8 gb , NVIDIA GeForce 1050 4gb , 256gb SSD).

       

      I installed PREMIERE 2018, and nothing is showing up, no video played in the timeline neither in the Source. Only the sound can be heard.

       

      Please I need help, I tried all the options mentionned here in the forum (for example by the Files > Project Setting > General > Renderer > Mercury Playback Engine Software only) and no way... I still have the problem.

       

      I uninstalled everything with Adobe Cleaner and Install again, No way, same problem...

       

      I tried AFTER EFFECT, and same proble, no video showing up, only the sound.

       

      I'm really desesperated as I have to edit asap.

       

      Thank you for your help,

       

      Here a screenshot of the problem:

      WhatsApp Image 2018-06-08 at 22.32.45.jpeg