Flashlight not working as intended

[Антон27427403wl68]

Hello

After I setup your app - Adobe Scanner and after my flash or flashlight have stope working until I do factory reset without backup

It hasn't working on main Camera app and in order apps 

 Diagnostic of my iPad shown all fine 

[The title has been edited, as part of moderation

[S S.]

Hi @Антон27427403wl68,

Hope you are doing well. Sorry for your experience with Adobe Scan.

Would you mind sharing your device's iPadOS version for better understanding and assistance? 

Also, I suggest you update your iPadOS and Adobe Scan to the latest version.

Let us know if you still face issues with the latest versions.

-Souvik

[Антон27427403wl68]

My current iPadOS is 16.1.1. This problem also was on previous version iPadOS.

Till now I setupped latest version of iPadOS and Adobe Scanner and problem still exist

Thank you 

[S S.]

Hi @Антон27427403wl68,

Are you able to use the flash on other camera application? This could be more of an issue with Apple that Adobe's .

-Souvik

[Антон27427403wl68]

Yes, I'm able, but all of this doesn't work until I do factory reset without backup 

[S S.]

Hi @Антон27427403wl68,

This sounds more like an issue with iPadOS rather than the application. I suggest having a word with Apple support to get a better understanding and solution.

-Souvik.

[Антон27427403wl68]

Discussed this problem with Apple Support, the looked diagnostic of my iPad and "Ok, so it looks like the iPad is in perfect condition and it looks like this might be an issue with the apps themselves."

[S S.]

Hi @Антон27427403wl68,

Thank you for the input. We have logged a bug for the issue and will share an update at the earliest possible.

-Souvik

[29713676hjl2]

When the flash is set to always on, it turns off too quickly to be useful on the iPhone 14 Pro. This issue does not occur when using the flash in auto mode.

[S S.]

Hi @29713676hjl2,

Hope you are doing well. Sorry for your experience with Adobe Scan.

Have you checked for the behaviour with the native camera app? Does the flash behave the same when manually focusing on a point in the camera?

If yes, this could be an issue with Apple rather than Adobe Scan. If not, please reply, and I will take this forward with the team for further investigation.

Also, a few more pieces of information would be great: 

1. The app version of Adobe Scan;

2. The iOS version you are on.

Look forward to hearing from you.

-Souvik

[29713676hjl2]

I have checked the behavior with the native camera app, and the flash works fine when manually focusing on a point in the camera.

The app version of Adobe Scan is 23.04.20, and I am currently using iOS 16.3.1.

[S S.]

@29713676hjl2 Thank you for sharing the information. 

I have forwarded it to the developer team for further investigation and will get back to you with a solution as soon as possible.

-Souvik

[Rajvi Doshi]

While scanning through adobe scan, it automatically throws flash at the photo (even in bright daylight) which makes it very difficult to even read. Any fix on how to turn it off? 

[S S.]

Hi @Rajvi Doshi,

Hope you are doing well. Sorry for your experience with Adobe Scan. 

Have you tried disabling the flash? The option to do so is precise on the right side of the capture button.

You can reference the below screenshot:

Also, you can learn more about the modes here: Scan — Adobe Scan for Android

Hope this helps.

-Souvik

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. 

[Rajvi Doshi]

Thanks a lot, this helps! 

[S S.]

@Rajvi Doshi Glad to know that it worked!

-Souvik

[SEGARAN5C94]

My camera is working until  I turn on flash option (Adobe capture the picture),

But after that picture was fully dark

[Harsh Vardhan Pareek]

Hi @SEGARAN5C94 

Hope you are doing well.

As you have mentioned that you are getting scan dark when the flash is on. We have tried to reproduce the issue on our end, but it is working fine. Would you mind providing us with some details to understand the issue better?

1. Kindly click a picture from your phone camera with flash turned on and check if it is clicking the image is dark

2. Is it happening with a particular file that you are trying to scan?

3. Also, check if Adobe Scan is updated to the latest version?

4. Make and model your device.

5. Application version?

Refer to the help document for Adobe Scan for android: https://www.adobe.com/devnet-docs/adobescan/android/en/

Looking forward to hearing back from you.

Thanks,

Harsh

[default5jgukyxt1tc8]

Same issue from ky side also. How to resolve it?

[SEGARAN5C94]

it is happening to all of my work when  flashlight turned on in Adobe .

If I turn flashlight off, camera works,I updated latest version.

Device android (10)

[Harsh Vardhan Pareek]

Thank you for sharing the details. We need to know that is it only with the Adobe Scan application?

Please check with some other application that uses the camera. 

please share the make and model of your mobile device.

Thanks,

Harsh

[Sandeep5FEF]

hi, I am Sandeep Sharma I am Updated my Android version 12.5.1 But after the update, my Android version my Scanner & WhatsApp click Black picture with flash and without Flash give normal phone please provide new updates and resolve this issue. I am feeling very disappointed. 

(Updated the title and content: flesh to flash by Moderator)

[Harsh Vardhan Pareek]

Hi @Sandeep5FEF 

Hope you are doing well.

As you have mentioned that you get a black picture with flash and without flash it's normal. Would you mind sharing some more details to understand the issue better?

1. Is this happening with normal camera applications too?

2. If possible could you share some pictures?

3. Version of Adobe Scan?

Kindly update the Adobe Scan application to the latest version and check if the issue persists.

Looking forward to hearing back from you.

Thanks,

Harsh

[Sahidur98A6]

• Picture gets black or black and white combination when scanning document with flash turned on in my poco m2 (android 11, MIUI 12.5 update)
• the problem didn't exist before the update (i.e : Poco m2, android 10, MIUI 12.04)
• facing this issue after updating my phone to MIUI 12.5
• I've attached the original page, and output after scan with flash turned on.
• By the way, no problem occurs when I scan these file without flash light

[Harsh Vardhan Pareek]

Hi @Sahidur98A6.,

Hope you are doing well.

Thanks for providing the details. As you have mentioned that you are getting scans black and white when the flash is on. We have tried to reproduce the issue on our end, but it is working fine. Would you mind providing us some details to understand the issue better?

1. Kindly click a picture from your phone camera with flash turned on and check if it is clicking the image in black and white.

2. Is it happening with a particular file that you are trying to scan?

3. Also, check if Adobe Scan is updated to the latest version?

Refer to the help document for Adobe Scan for android: https://www.adobe.com/devnet-docs/adobescan/android/en/

Looking forward to hear back from you.

Thanks,

Harsh