7 Replies Latest reply on Jun 19, 2018 6:12 AM by kglad

    Activate Illustrator CS6

    inesf93439544 Level 1

      Hello,

       

      I purchased an Illustrator license via my University. I installed the program, typed in the serial number while installation and also my Adobe ID Email adress. After the installation was done, it was asking me to activate the program/license via my Adobe ID account. I clicked the link, but in my account, there appears to be no programm listed.

      I tried to type in the serial number manually, but then it says, that I should type in a valid serial number (but obviously it did work while installation and the number is valid since the university purchased this product) . Also, when I start the programm, there is always a message that I should activate the programm, but when I click it, there's nothing in my account. I uninstalled the program and tried everything again, but it still does not work. Is the program activated already or if not how can I do so?

       

      Thank you for your help!