7 Replies Latest reply on Jun 15, 2018 12:41 AM by rikkardo62

    Impossible install recent update of CC, Help me


      Dear friend, I work on a Mac Pro (Mid 2012) model: MacPro5,1 / 6-Core Intel Xeon 3,06 GHz 12 core with Mac OS Sierra 10.12.6


      I have all the main software of Adobe installed from Adobe Creative Cloud.

      Unfortunately I am not able to install all the new update relating Illustrator CC 2018, Indesign CC 2018, Photoshop CC 2018 etc.

      When I try to install an update and I launch the app it crash and I received a system error.


      The error is:

      libsystem_platform.dylib       0x0000000112e54050 _platform_memmove$VARIANT$Nehalem + 112


      I am obliged to maintain the previous CC 2018 version of all applications; for instance Indesign run correctly with the 13.0 version but has problem with the 13.0.1 update.

      The problem seems to be similar to all the last update of all the creative applications.


      I have already tried to made a boot safe, cancel the preference of indesign, cancel the System Preferences.

      No one of these experiments obtain successful result.


      Pls. have some suggestion to solve the matter.


      Thanks in adv. for the help.