9 Replies Latest reply on Jun 17, 2018 4:56 PM by jerryn29054442

    LR Starts Different Version of PS

    jerryn29054442

      When I start Adobe PS CC 2018 directly by clicking the App it starts as version 19.1.4. However, when I start it from LR Classic CC by right-clicking on an image using "Edit In" -> "Edit in Adobe Photoshop CC 2018..." it starts as 19.1.3. As far as I can tell I only have one version of PS on my system. I have tried reinstalling both PS and LR to clear this. Does anyone have any idea what the problem is?

        • 1. Re: LR Starts Different Version of PS
          Mohit Goyal Adobe Employee (Admin)

          Hi jerryn,

           

          We're really sorry for all the trouble. Well' there's no way that you can keep both Photoshop 19.1.4 & 19.1.3 version installed on one computer at a time.

           

          Could you please let us know what all version of Photoshop and Lightroom installed on your machine?

           

          Regards,

          Mohit

          • 2. Re: LR Starts Different Version of PS
            Ian Lyons MVP & Adobe Community Professional

            Also worth indicating whether you're using Mac or Windows along with the version number/name

            • 3. Re: LR Starts Different Version of PS
              jerryn29054442 Level 1

              I could only find one PS version on my Mac in the Apps folder and it is version 19.1.4. I could not find version 19.1.3 anywhere. I did not notice this until a plug-in (TKActions) would only load if I started PS directly (19.1.4). Then I realized that I was starting another version with LR. Hope this helps

              • 4. Re: LR Starts Different Version of PS
                Mohit Goyal Adobe Employee (Admin)

                Could you please open Photoshop via Lightroom Edit-in option and go to Photoshop > help menu > system info and provide the dialogue information in your next reply.

                 

                Thanks,

                Mohit

                • 5. Re: LR Starts Different Version of PS
                  jerryn29054442 Level 1

                  Thanks for taking the time to investigate this issue Mohit. Here is the information you requested:

                   

                  Adobe Photoshop Version: 19.1.3 20180323.r.293 2018/03/23: 1163761  x64

                  Number of Launches: 48

                  Operating System: Mac OS 10.13.5

                  System architecture: Intel CPU Family:6, Model:158, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

                  Physical processor count: 4

                  Logical processor count: 8

                  Processor speed: 4200 MHz

                  Built-in memory: 24576 MB

                  Free memory: 14663 MB

                  Memory available to Photoshop: 22005 MB

                  Memory used by Photoshop: 70 %

                  Alias Layers: Disabled.

                  Modifier Palette: Disabled.

                  Highbeam: Enabled.

                  Touch Bar Property Feedback: Enabled.

                  Image tile size: 1024K

                  Image cache levels: 4

                  Font Preview: Medium

                  TextComposer: Latin

                  Display: 1

                  Main Display

                  High DPI Monitor

                  Display Bounds: top=0, left=0, bottom=1440, right=2560

                  Display: 2

                  Display Bounds: top=0, left=-2560, bottom=1440, right=0

                  OpenGL Drawing: Enabled.

                  OpenGL Allow Old GPUs: Not Detected.

                  OpenGL Drawing Mode: Advanced

                  OpenGL Allow Normal Mode: True.

                  OpenGL Allow Advanced Mode: True.

                  AIFCoreInitialized=1

                  AIFOGLInitialized=1

                  OGLContextCreated=1

                  NumGLGPUs=1

                  NumCLGPUs=1

                  NumNativeGPUs=1

                  glgpu[0].GLVersion="2.1"

                  glgpu[0].IsIntegratedGLGPU=0

                  glgpu[0].GLMemoryMB=8192

                  glgpu[0].GLName="AMD Radeon Pro 580 OpenGL Engine"

                  glgpu[0].GLVendor="ATI Technologies Inc."

                  glgpu[0].GLVendorID=4098

                  glgpu[0].GLRectTextureSize=16384

                  glgpu[0].GLRenderer="AMD Radeon Pro 580 OpenGL Engine"

                  glgpu[0].GLRendererID=16915464

                  glgpu[0].HasGLNPOTSupport=1

                  glgpu[0].CanCompileProgramGLSL=1

                  glgpu[0].GLFrameBufferOK=1

                  glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20"

                  glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[1638 4]

                  glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

                  glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]

                  glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]

                  glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]

                  glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

                  glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

                  glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

                  glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]

                  glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

                  glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

                  glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

                  glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

                  glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

                  glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

                  glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

                  glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

                  glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

                  glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

                  glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

                  clgpu[0].CLPlatformVersion="1.2 (Mar 15 2018 15:35:11)"

                  clgpu[0].CLDeviceVersion="1.2 "

                  clgpu[0].IsIntegratedCLGPU=0

                  clgpu[0].CLMemoryMB=8192

                  clgpu[0].CLName="AMD Radeon Pro 580 Compute Engine"

                  clgpu[0].CLVendor="AMD"

                  clgpu[0].CLVendorID=16915456

                  clgpu[0].CLDriverVersion="1.2 (May  8 2018 15:48:59)"

                  clgpu[0].CLBandwidth=1.58395e+11

                  clgpu[0].CLCompute=1990.6

                  nativegpu[0].NativeName="AMD Radeon Pro 580"

                  License Type: Subscription

                  Serial number: 96040264879905689038

                  GUIDBucket:

                  Application folder: /Volumes/G-RAID/CCC-BACKUP/Applications/Adobe Photoshop CC 2018/

                  Photoshop scratch has async I/O enabled

                  Scratch volume(s):

                    Startup, 465.6G, 205.9G free

                  Required Plug-ins folder: not set

                  Primary Plug-ins folder: not set

                   

                  Installed components:

                   

                     AIDE.framework   AIDE   1.5.0.36540   79.574279

                     AdbePM.framework   AdbePM   2.5.00.377243   1.578146

                     AdobeACE.framework   AdobeACE   2.20.02.39705   79.589342

                     AdobeAGM.framework   AdobeAGM   4.30.87.39705   79.589342

                     AdobeAXE8SharedExpat.framework   AdobeAXE8SharedExpat   3.8.0.34320   79.562390

                     AdobeAXEDOMCore.framework   AdobeAXEDOMCore   3.8.0.34320   79.562390

                     AdobeBIB.framework   AdobeBIB   1.2.03.39705   79.589342

                     AdobeBIBUtils.framework   AdobeBIBUtils   1.1.39705   79.589342

                     AdobeCoolType.framework   AdobeCoolType   5.17.00.39705   79.589342

                     AdobeCrashReporter.framework   AdobeCrashReporter   7.6.0  

                     AdobeExtendScript.framework   AdobeExtendScript   4.5.8.1   81.1150526

                     AdobeJP2K.framework   AdobeJP2K   1.2.2.38423   79.266298

                     AdobeLinguistic.framework      22175  

                     AdobeMPS.framework   AdobeMPS   5.8.1.38423   79.582572

                     AdobeOwl.framework   AdobeOwl   5.2.11  

                     AdobePDFL.framework   AdobePDFL   15.0.0.38423   79.226411

                     AdobePDFSettings.framework   AdobePDFSettings   1.4  

                     AdobePIP.framework   AdobePIP   7.4.1.109.46827  

                     AdobeSVGAGM.framework   AdobeSVGAGM   1.0.0.38473   79.582907

                     AdobeSVGRE.framework   AdobeSVGRE   6.0   79.588619

                     AdobeScCore.framework   AdobeScCore   4.5.8.1   81.1150526

                     AdobeUpdater.framework   AdobeUpdater   6.0.0.1452   "52.338651"

                     AdobeXMP.framework   AdobeXMPCore   79.160451   79.160451

                     AdobeXMPFiles.framework   AdobeXMPFiles   79.160451   79.160451

                     AdobeXMPScript.framework   AdobeXMPScript   79.160451   79.160451

                     CITThreading.framework        

                     Cg.framework   NVIDIA Cg     

                     ICUConverter.framework   ICUConverter   3.61   "gtlib_6.0" "." "21287"

                     ICUData.framework   ICUData   3.61   "gtlib_6.0" "." "21287"

                     ICUUnicode.framework   ICUUnicode   3.61   "gtlib_6.0" "." "21287"

                     LogSession.framework   LogSession   7.4.1.109.46827  

                     PlugPlugExternalObject.framework      8.5.0.87  

                     PlugPlugOwl.framework   PlugPlugOwl   8.5.0.87  

                     UpdaterNotifications.framework   UpdaterNotifications   10.0.0.1   "10.0.0.1"

                     WRServices.framework        

                     adobe_caps.framework   adobe_caps   10.0.0.6   1.584361

                     ahclient.framework   ahclient   3.0.0.6  

                     aif.framework   aif   6.0.00.1   1.

                     amtlib.framework   amtlib   10.0.0.221  

                     boost_date_time.framework   boost_date_time   11.1.0.0  

                     boost_filesystem.framework   boost_filesystem   11.1.0.0  

                     boost_signals.framework   boost_signals   11.1.0.0  

                     boost_system.framework   boost_system   11.1.0.0  

                     boost_threads.framework   boost_threads   11.1.0.0  

                     dvaaudiodevice.framework   dvaaudiodevice   11.1.0.0  

                     dvacore.framework   dvacore   11.1.0.0  

                     dvamarshal.framework   dvamarshal   11.1.0.0  

                     dvamediatypes.framework   dvamediatypes   11.1.0.0  

                     dvametadata.framework   dvametadata   11.1.0.0  

                     dvametadataapi.framework   dvametadataapi   11.1.0.0  

                     dvametadataUI.framework   dvametadataUI   11.1.0.0  

                     dvaplayer.framework   dvaplayer   11.1.0.0  

                     dvatransport.framework   dvatransport   11.1.0.0  

                     dvaui.framework   dvaui   11.1.0.0  

                     dvaunittesting.framework   dvaunittesting   11.1.0.0  

                     dynamiclink.framework   dynamiclink   11.1.0.0  

                     k2.framework   k2   1  

                     manta.framework   manta   2.0.00.1   1.

                     mediacoreif.framework   mediacoreif   11.1.0.0  

                   

                   

                  Required plug-ins:

                   

                     Alien Skin Blow Up 3 Blow Up 3 3.1.0.157 36824 Copyright (c) 2017 Alien Skin Software, LLC - from the file “Alien Skin Blow Up 3 Automation.8li.plugin”

                     Alien Skin Exposure X2 Autolayer Autolayer 2.7.0.174 37053 Copyright © 2012 Alien Skin Software, LLC - from the file “Alien Skin Exposure X2 Autolayer.8li.plugin”

                     Alien Skin Exposure X3 Autolayer Autolayer 3.5.4.137 40291 Copyright © 2012 Alien Skin Software, LLC - from the file “Alien Skin Exposure X3 Autolayer.8li.plugin”

                     Alien Skin Snap Art 4 Autolayer Autolayer 4.1.0.151 35726 Copyright © 2012 Alien Skin Software, LLC - from the file “Alien Skin Snap Art 4 Autolayer.8li.plugin”

                     Analog Efex Pro 2 5.0.0.0, Copyright c2000-2018, DxO Labs - from the file “Analog Efex Pro 2.plugin”

                     BackgroundFilter 5.0.0.0, Copyright ©2000-2018, DxO Labs - from the file “BackgroundFilter.plugin”

                     Blow Up Blow Up 3 3.1.0.157 36824 Copyright (c) 2017 Alien Skin Software, LLC - from the file “Alien Skin Blow Up 3 Photoshop.8bf.plugin”

                     Camera Raw 10.3 (933), Copyright © 2018 Adobe Systems Incorporated - from the file “Camera Raw.plugin”

                     Camera Raw Filter 10.3 (933), Copyright © 2018 Adobe Systems Incorporated - from the file “Camera Raw.plugin”

                     Color Efex Pro 4 5.0.0.0, Copyright c2000-2018, DxO Labs - from the file “Color Efex Pro 4.plugin”

                     Dfine 2 5.0.0.0, Copyright ©2000-2018, DxO Labs - from the file “Dfine2.plugin”

                     DxO FilmPack 5 NO VERSION - from the file “PhotoshopPlugin-filter.plugin”

                     DxO ViewPoint 3 automation DxO ViewPoint 3 Photoshop Plugin - from the file “PhotoshopPlugin-automationdvpv3.plugin”

                     DxO ViewPoint 3 DxO ViewPoint 3 Photoshop Plugin - from the file “PhotoshopPlugin-filterdvpv3.plugin”

                     Exposure X2 Exposure X2 2.7.0.174 37053 Copyright (c) 2017 Alien Skin Software, LLC - from the file “Alien Skin Exposure X2 Photoshop.8bf.plugin”

                     Exposure X3 Exposure X3 3.5.4.137 40291 Copyright (c) 2017 Alien Skin Software, LLC - from the file “Alien Skin Exposure X3 Photoshop.8bf.plugin”

                     FineStructuresFilter 5.0.0.0, Copyright ©2000-2018, DxO Labs - from the file “FineStructuresFilter.plugin”

                     HDR Efex Pro 2 5.0.0.0, Copyright c2000-2018, DxO Labs - from the file “HDR Efex Pro 2.plugin”

                     HotPixelsFilter 5.0.0.0, Copyright ©2000-2018, DxO Labs - from the file “HotPixelsFilter.plugin”

                     Merge to HDR Efex Pro 2 5.0.0.0, Copyright c2000-2018, DxO Labs - from the file “HDR Efex Pro 2 Automation.plugin”

                     Nik Collection Selective Tool 5.0.0.0, Copyright ©2000-2018, DxO Labs - from the file “SelectivePalette.plugin”

                     ON1 Develop 2018 12.1.1, Copyright © 2018 ON1, Inc. All rights reserved. - from the file “ON1 Develop 2018-suite.plugin”

                     ON1 Develop 2018 12.1.1, Copyright © 2018 ON1, Inc. All rights reserved. - from the file “ON1 Develop 2018-suite.plugin”

                     ON1 Develop 2018 Filter 12.1.1, Copyright © 2018 ON1, Inc. All rights reserved. - from the file “ON1 Develop 2018-suite.plugin”

                     ON1 Effects 2018 12.1.1, Copyright © 2018 ON1, Inc. All rights reserved. - from the file “ON1 Effects 2018-suite.plugin”

                     ON1 Effects 2018 12.1.1, Copyright © 2018 ON1, Inc. All rights reserved. - from the file “ON1 Effects 2018-suite.plugin”

                     ON1 Effects 2018 Filter 12.1.1, Copyright © 2018 ON1, Inc. All rights reserved. - from the file “ON1 Effects 2018-suite.plugin”

                     ON1 Resize 2018 12.1.1, Copyright © 2018 ON1, Inc. All rights reserved. - from the file “ON1 Resize 2018-suite.plugin”

                     ON1 Resize 2018 Engine Automation 12.1.1, Copyright © 2018 ON1, Inc. All rights reserved. - from the file “ON1 Resize 2018-suite.plugin”

                     ON1 Resize 2018 Engine Filter 12.1.1, Copyright © 2018 ON1, Inc. All rights reserved. - from the file “ON1 Resize 2018-suite.plugin”

                     ON1 Resize 2018 Filter 12.1.1, Copyright © 2018 ON1, Inc. All rights reserved. - from the file “ON1 Resize 2018-suite.plugin”

                     ShadowsFilter 5.0.0.0, Copyright ©2000-2018, DxO Labs - from the file “ShadowsFilter.plugin”

                     Sharpener Pro 3: (1) RAW Presharpener 5.0.0.0, Copyright ©2000-2018, DxO Labs - from the file “SHP3RPS.plugin”

                     Sharpener Pro 3: (2) Output Sharpener 5.0.0.0, Copyright ©2000-2018, DxO Labs - from the file “SHP3OS.plugin”

                     Silver Efex Pro 2 5.0.0.0, Copyright c2000-2018, DxO Labs - from the file “Silver Efex Pro 2.plugin”

                     SkinFilter 5.0.0.0, Copyright ©2000-2018, DxO Labs - from the file “SkinFilter.plugin”

                     SkyFilter 5.0.0.0, Copyright ©2000-2018, DxO Labs - from the file “SkyFilter.plugin”

                     Snap Art 4 Snap Art 4 4.1.0.151 35726 Copyright (c) 2016 Alien Skin Software, LLC - from the file “Alien Skin Snap Art 4 Photoshop.8bf.plugin”

                     StrongNoiseFilter 5.0.0.0, Copyright ©2000-2018, DxO Labs - from the file “StrongNoiseFilter.plugin”

                     Viveza 2 5.0.0.0, Copyright ©2000-2018, DxO Labs - from the file “Viveza2.plugin”

                   

                  Optional and third party plug-ins: NONE

                   

                   

                  Duplicate and Disabled plug-ins: NONE

                   

                   

                  Plug-ins that failed to load: NONE

                   

                  Extensions:

                   

                     TK RapidMask2 V6  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.tk.rmtwovsix/index.html”

                     com.adobe.inapp.purchase  2.13.141 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_2_13_141/purchaseStock.html”

                     Libraries  2.13.141 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_2_13_141/index.html”

                     New Document  2.2.1 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.fnft-2.2.1/fnft.html?v=2.2.1.30”

                     com.adobe.inapp.typekit.purchase  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_2_13_141/purchaseTypekit.html”

                     Start  2.2.1 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.start-2.2.1/index.html?v=2.2.1.67”

                     TK CxV6  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.tk.cxvsix/index.html”

                     TK Batch V6  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.tk.batchvsix/index.html”

                     TK Combo V6  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.tk.combovsix/index.html”

                   

                  Installed TWAIN devices: NONE

                  • 6. Re: LR Starts Different Version of PS
                    WobertC Adobe Community Professional

                    Do you run Time Machine?

                    IIRC -I (a PC user) have read forums where Lightroom was loading 'old' versions of Photoshop from Time Machine backups.

                    • 7. Re: LR Starts Different Version of PS
                      jerryn29054442 Level 1

                      That forum article article you mentioned was a major clue. I do run Time Machine but it is not normally active. I had forgotten that I also have applications backed up on an external RAID drive which is also where the LR files and catalog are stored. Looking there, I found the older version of PS (19.1.3). So I uninstalled both PS and LR and then deleted the older version of LR on the backup RAID drive. Then I reinstalled LR and PS on my main SSD. Now I only have the newer version of PS CC 2018 (19.1.4). However, now I cannot start PS from LR—I get a popup that says “The file could note be edited because Adobe Photoshop CC 2018 could not be launched". When I click OK PS does not appear but even though I had selected “Edit Original” it creates a -Edit.psd copy of the file! Any idea how to “relink” PS into LR?

                      • 8. Re: LR Starts Different Version of PS
                        WobertC Adobe Community Professional

                        You are part the way fixing the problem.

                        If I had read your report in detail I might have seen this line that gives a clue to the 19.1.3 version location-

                        Application folder: /Volumes/G-RAID/CCC-BACKUP/Applications/Adobe Photoshop CC 2018/

                        Try the 'Mac OS' solutions at  'Edit In Photoshop' command missing

                         

                        “Edit Original” it creates a -Edit.psd copy of the file!

                        What file-type is the photo you are opening in PS with the [Ctrl+E] shortcut?

                        Normally a raw file (NEF, CR2,ARW, etc) does not give you a choice dialog, but opens directly. If you get a choice with a raw file, then your versions of LR and PS do not have compatible Camera Raw versions. Are you sure you have PS 19.1.4 and LR-Classic 7.3.1 ?

                        Only JPG, TIFF, PSD type files will give the options that include "Open Original".

                        • 9. Re: LR Starts Different Version of PS
                          jerryn29054442 Level 1

                          Just wanted to let you know that all is well now. The final fix for this problem was to uninstall both LR and PS including preferences then to reinstall everything. Finally back to normal. Thanks to everyone for their help!