We are having trouble accessing the documents in the document cloud to the point where document cloud isn't even showing up as an option on the side. It is not a problem with internet connectivity. What should we do?
As per the issue description mentioned above, you are facing issue when trying to access Document Cloud files, is that correct?
There is a possibility that Acrobat installation has been customized by your IT team which can result in this behavior. Refer to the following forum thread which discusses the similar issue: