Can't access cloud files.

[atlanticpools770]

We are having trouble accessing the documents in the document cloud to the point where document cloud isn't even showing up as an option on the side. It is not a problem with internet connectivity. What should we do?

[Adorobat · Accepted solution]

Hi Atlanticpools770,

As per the issue description mentioned above, you are facing issue when trying to access Document Cloud files, is that correct?

There is a possibility that Acrobat installation has been customized by your IT team which can result in this behavior. Refer to the following forum thread which discusses the similar issue:

Cannot connect document cloud from Acrobat reader DC

Thanks,

Shivam