1 person found this helpful
As per the issue description mentioned above, you are facing issue when trying to send pdfs for signature in Acrobat, is that correct?
Could you try rebooting the machine once if you haven't already and check if that helps.
Let us know how it goes.
I am having an issue with send for signature it keeps failing before i can update the fields ?
Can you advise where i am going wrong please.
Could you let us know the application you are using for sending pdfs for signature - Acrobat Reader or Adobe Acrobat?
If using Reader, try sending pdf in Acrobat and see if that works. You may refer to this help document for the same: Send PDF documents for signature, Adobe Acrobat
Hi, I am having an issue with sending PDFS for signature.
I recently change the email address of the account and now a troubleshoot message saying "An Error has occurred, please try again".
Can you help me with this, please? Thanks.
I am using acrobat dc, I’ve had 3 calls with support who haven’t been able to resolve this issue and transfer me to someone else and then I’ve just been left on hold for 20 minutes and given up waiting.
2 people found this helpful
Could you let us know dot version of Acrobat and the operating system installed on the machine? You may refer to the steps given in this link on how to check the version in Acrobat: Identify the product and its version for Acrobat and Reader DC
Also, try signing into this link : Sign In — e-signature and e-sign Software Solution — Adobe Sign using a web browser and check if that works. You may refer to the steps given in the following help document for the same: Send PDF documents for signature, Adobe Acrobat
Let us know if you need any help.