3 Replies Latest reply on Jul 17, 2018 6:18 PM by brodiej41976507 Branched to a new discussion.

    Premiere Pro Ingest and Media Encoder keeps "not responding"

    Jonah_Lee Level 1

      So I am running Premiere Pro CC 2018 12.1.1 and Adobe Media Encoder CC 2018 on a macOS Sierra 10.12.6 with a MacPro 5,1 dual 6 core 3.06 GHZ with 32 GB of RAM and and a GTX 97- 4096 MB mac flashed. I am running the latest CUDA 387.178 with NVIDIA Web Driver 378.06.25f03 and am using CUDA renderer. I am using UHD 29.97 footage from a Canon C300 in MXF format and converting it to ProRES on Ingest from Media Browser.


      I am importing the footage from within Media Browser in premiere and it sends the footage to Media Encoder to convert it. The problem I am having is that Media Encoder keeps freezing and giving me the app "not responding" message. And if you force quit media encoder all the encodes are gone, and I have to delete the footage I imported and re-import all the footage into premiere to get the ingest going again. This is super frustrating. At least if I bring clips into media encoder myself and I have to force quit it, when I come back all the encodes are still in Media Encoder (sure some may have all compressed but that is an easy fix, just delete the encodes that already happened), it seems that Ingest can't deal with any component breaking down, and it keeps breaking down for me.


      It seems that the ingest only works if everything is working correctly, and it has not been working right, so as soon as you force media encoder to quit the Ingest is finished.


      Honestly there should be a way to restart the conversions from within Premiere (not just creating proxys, but an actual ingest conversion). And it would be great if the ingest survived crashes, by leaving all the conversions within media encoder even after a crash so you could continue it later if something fails.


      I know I can just do the conversion straight in Media Encoder (which I am doing now, but still getting not responding, but at least I can force quit and the conversions are still there and I can just delete the completed ones), but I was hoping to do the Ingest Process, but it does not seem to be working at all well for me.


      And yes I know that Premiere can play back the MXF footage, but I have much better playback of the 4K footage once it is converted to ProRES.