3 Replies Latest reply on Jun 14, 2018 9:52 PM by alank99101739

    Character Animator & Photoshop not connecting :-(

    jocelyntrue Level 1

      Hi all,


      When I open a new blank face (or anything else) in Character Animator it doesn't open Photoshop with the image ready for customizing.

      Neither does going to 'Edit' > 'Edit Original'.

      Do I need to reinstall the programs or am I just missing something small?

      It worked fine on the Mac computer, but the Windows 10 PC is giving me headaches.


      Any help would be much appreciated.




        • 1. Re: Character Animator & Photoshop not connecting :-(
          alank99101739 Level 4

          Strange... Some random suggestions to try...


          CH does not open Photoshop automatically - you have to do CTRL-E or Edit Original, but you said you tried the menu item. Does CH display the artwork file? Can you start up Photoshop on the file by hand and see changes when you save it?


          When you click on the puppet, the properties displayed at the top has a path name to the Photoshop file holding the artwork. I would check that this path name is correct. My guess is if you moved from Mac to Windows its something like the slashes being the wrong way around, causing problems when launching Photoshop. E.g. maybe CH accepts forward slashes in paths by Photoshop does not... You can edit this field to fix it up.


          If you are starting a brand new project.... ummm.... if you look at the path name and it looks right, can you start up Photoshop itself and open that file by hand?  I am wondering if the WIndows PATH is wrong or something so CH cannot file Photoshop.  If you try “export media”, does Adobe Media Encoder start up on your scene? If that also fails maybe that is a hint the PATH is wrong.

          • 2. Re: Character Animator & Photoshop not connecting :-(
            jocelyntrue Level 1


            Thanks for taking the time to help.


            I have opened PhotoShop by hand and it does not save the file changes.


            I'm sorry but I the only path name I see for the new puppet is - C:\Users\Damian\Documents\Adobe\Character Animator\Character Animator Project 5\Ch Media\Gathered Media


            It is a .psd file.


            Does this seem right?


            The 'auto sync with artwork' box is checked.


            Adobe Media Encoder opens up just fine when I exported it.


            I have the apps on my Mac & Windows PC, the Mac works fine and the Windows doesn't. I never moved it from Mac to Windows.


            I have uninstalled all the files and used the Adobe Creative Cloud Cleaner Tool and then reinstalled everything and it still wont open up Photoshop. So frustrating.


            Can you recommend anything else?


            I have found that if I find the puppets file and open with photoshop it opens and works, but is there a way to make it so I don't have to do this every time?


            Thanks again for your time.



            • 3. Re: Character Animator & Photoshop not connecting :-(
              alank99101739 Level 4

              Hi! Sorry, I did not understand completely. I assume you can see the puppet in CH - just that Photoshop on the file is not coming up. The path you gave is to a directory, not an artwork file. I think that is the directory the puppet is in. I am not at a computer just now, but I think when you drag a puppet into a timeline and single click on the puppets, the properties panel should show the path name to the file. (You can probably get the same by single clicking on the puppet.) But that must be working or else you would not see the artwork inside CH. So my guess the pathname is correct.


              Can you open up Photoshop by itself while CH is running?  (Could you be running out of memory having both loaded at the same time?) That is starting one or the other works, but both at once does not?


              Only other suggestion is to explain the exact sequence you are doing. I was not sure what you mean by you opened it by hand and it did not save the changes. How can you change an artwork file without Photoshop? Or are you saying you cannot save changes while in Photoshop? Or you can save the changes (they are there when you open the file) but CH is not picking up the changes? The latter seems most likely, in which case I would guess the file you are editing is not the same one CH is using...