8 Replies Latest reply on Jun 18, 2018 8:16 AM by Jeff A Wright

    downloading Adobe photoshop elements 11

    fannie 2983

      I have elements 11 & it stopped working saying runtime error. It has done this before & previously I uninstalled the program & re-downloaded it with the CD with no problem. This time after I uninstalled the program, it won't let me reinstall it. I get as far as the page where I am entering my serial # & it goes back to the initial page which is where I choose to install elements 11 or a free trial version. If I click install again, it says installation in progress but even after 15 minutes nothing happens. I have rebooted my computer, run updates & virus scan, but still no luck. Any suggestions?