4 Replies Latest reply on Jun 18, 2018 8:33 AM by alixlune

    help! my presets have disappeared ant won't reimport

    alixlune Level 1

      I got tempted by pretty presets and bought a lot of them, but only a few will reimport after the upgrade, I don't want to have lost all of the others, I haven't had any message about them converting to another format, I don't know what to do. thank you for helping.

        • 2. Re: help! my presets have disappeared ant won't reimport
          alixlune Level 1

          thank you i read the article but i have'nt had a message about my presets converting to xmp. i dont know how to reimport them. i get an error message saying the file format isn't being recognised.

          • 3. Re: help! my presets have disappeared ant won't reimport
            Ian Lyons MVP & Adobe Community Professional

            The link that Axel provide relates to Lightroom Classic 7.3x, which given your comment "i get an error message saying the file format isn't being recognised" would suggest you're using an earlier version. Best you go to Help > System Info and see what version of Lightroom you're actually using.

             

            • 4. Re: help! my presets have disappeared ant won't reimport
              alixlune Level 1

              Hi I'm using Lightroom classic 7.3.1 as below :

              Lightroom Classic version: 7.3.1 [ 1167660 ]

              License: Creative Cloud

              Language setting: en

              Operating system: Windows 10 - Home Premium Edition

              Version: 10.0.14393

              Application architecture: x64

              System architecture: x64

              Logical processor count: 8

              Processor speed: 2.7 GHz

              Built-in memory: 12286.4 MB

              Real memory available to Lightroom: 12286.4 MB

              Real memory used by Lightroom: 1048.8 MB (8.5%)

              Virtual memory used by Lightroom: 1182.9 MB

              GDI objects count: 791

              USER objects count: 3466

              Process handles count: 3985

              Memory cache size: 18.4MB

              Internal Camera Raw revision: 933

              Maximum thread count used by Camera Raw: 5

              Camera Raw SIMD optimization: SSE2

              Camera Raw virtual memory: 389MB / 6143MB (6%)

              Camera Raw real memory: 395MB / 12286MB (3%)

              System DPI setting: 96 DPI

              Desktop composition enabled: Yes

              Displays: 1) 1680x1050

              Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

               

               

              Graphics Processor Info:

              OpenGL: AMD Radeon HD 5500 Series

               

               

              Check OpenGL support: Passed

              Vendor: ATI Technologies Inc.

              Version: 3.3.13399 Core Profile Context 15.201.1151.1008

              Renderer: AMD Radeon HD 5500 Series

              LanguageVersion: 4.40

              Total Video Memory: 1011 MB

               

              Thank you for trying to help me.