4 Replies Latest reply on Jul 9, 2018 9:25 AM by whanenburg

    zipLogix Digital Ink Online Signatures pdf slow to open

    whanenburg

      I am using zipforms to create documents and can use digital ink (free to me)  or docusign (I have to pay for) to sign documents.  Once completed, I can view the documents with signatures.  If the document was signed with docusign, I click on the *.pdf and it opens very quickly.  If the document was signed with Digital Ink it sits there and needs to verify the signatures before opening and can take a couple of minutes.  To open the pdf I am using Adobe Acrobat Pro X version 10.1.16.

       

      What can I do to get the *.pdf to open fast like when using docusign or the EDGE will work too?

       

      Thanks in advance.  Upgrading to the new version of Adobe seems wrong since everything else seems to be working properly.