1 Reply Latest reply on Jun 15, 2018 3:15 PM by John T Smith

    New LR CC installation won't open, error message api-ms-crt-runtime....

    duglst Level 1

      Here is the error message I get:

       

       

       

      I googled the error message and found a suggestion to update Windows but that isn't working either. When I click on Windows Update the cursor starts spinning and nothing happens. It never stops spinning and never downloads anything. Microsoft has stopped updating Windows 7 but they still have security updates.

       

      Here is more info about my computer. It has two AMD HD 6900M GPU's

       

      Any advice would be appreciated!

       

      Doug