Lightroom catalog is compatible ?
This issue is known on 7.3.1 ?
Because, I remeber to have the same issue on Jannuary and 7.2 went out on February.
The Windows shadow doesn't appear each time Lightroom doesn't answer.
Catalog is compatible.
If it also happened in 7.2, then maybe you have some other problem in Windows rather than Lightroom, the only thing I can think of is a bad/corrupted graphics driver.
Driver is officially supported by AMD.
I didn't update driver everytime a new one is available.
So It happened with july 2017 version, january april may 2018 version.
Why does graphic driver interfer when lightroom is not use ?
Because the issue happen sometimes at start, but it appears often when I don't use it, it is just on background, and when I click on it goes on foreground and it doens't answer.
Thanks, but why Lightroom is the only one software to have this behavior.
New freeze, with new window :
I don't think that Windows or driver open this window.
But if you think it is the case, wich support that I have to contact ?
Adobe support can't know why 2 Bezel and 2 Shadow window appear in task bar ? And freeze Lightroom ?
I have a message in event journal windows :
Le programme Lightroom.exe version 22.214.171.124 a cessé d'interagir avec Windows et a été fermé. Pour déterminer si des informations supplémentaires sont disponibles, consultez l'historique du problème dans le panneau de configuration Sécurité et maintenance.
This is in french, but in english it should be :
Lightroom.exe version 126.96.36.199 stopped interacting with Windows and was closed. To determine if additional information is available, review the problem history in the Security and Maintenance control panel.
=> but no more information is available.
it becomes unbearable to restart the application regularly .
This doesn't happen to most people, there is something wrong with your computer, the operating system and the various drivers and hardware installed.
This problem certainly could be the video driver; it doesn't happen with other programs because they don't access the video driver the same way that Lightroom does.
But beyond that, I don't have any concrete suggestions.
Thanks for your answer.
Is existed lightroom log to identify the reason of this behavior ?
If Windows wrote the log that Lightroom stopped to interact with Windows, no log about video driver, no log about Lightroom to put forward an issue with video driver, so the only solution is to reinstalled Windows ? That will bring me back 20 years earlier , and I don't want that.