Illustrator CC2018 + High Sierra 13.5 - not working! [branched]

[davidb68109152]

Illustrator cc wont launch icon appears to start for 1/2 sec or so then disappears.

other cc programs starting to do the same thing.

Tried reboot,  uninstall  reinstall,  other earlier versions then update

????? any ideas

[branched by moderator to new thread from Illustrator CC2018 + High Sierra 13.5 - Still not working!!!!!!!!!! ]

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[Monika Gause]

davidb68109152  schrieb

Illustrator cc wont launch icon appears to start for 1/2 sec or so then disappears.

other cc programs starting to do the same thing.

Tried reboot,  uninstall  reinstall,  other earlier versions then update

????? any ideas

Please create your own thread and tell us your system version.

Also: has it ever worked?

[davidb68109152]

macOS High Sierra

10.13.5 (17F77)

iMac Pro (2017)

3.2 GHz Intel Xeon W

64 GB 2666 MHz DDR4

Radeon Pro Vega 56 8176 MB

Adobe Creative Cloud

4.5.0.331

Worked fine until last week since jan,  I'll set up a thread shortly

[Srishti Bali]

Hi David,

We very sorry for the frustrating experience. In this case, would suggest you to try resetting preferences for Illustrator by deleting folders manually:

Close all Adobe applications.

~/Library/Caches

~/Library/Application Support/Adobe

~/Library/Preferences

Delete or rename  Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 22 Settings folders.

Launch Illustrator from the creative cloud.

If that doesn't work please check how application working Root account: How to enable the root user on your Mac or change your root password - Apple Support

Regards,

Srishti

[davidb68109152]

We were able to us the cc cleaner program and start from scratch.

Lunched in safe mode then it seemed to all get up and running.

thanks

Dave Barrer

The Marketing Company Inc.

www.marketingcompany.ca

Office 705-797-8855

Cell 705-791-4469

dave@marketingcompany.ca

[Srishti Bali]

Hi David,

Thanks for letting us know. In case you run into any further query, please feel free to write to us.

Thanks,

Srishti

[Rhine1]

David, I would appreciate if you start a discussion as Monika suggested. I started a discussion a few days and it wasn't resolved.

go to

https://forums.adobe.com/community/illustrator/content

and click on START A DISCUSSION on the left.   Thank you

[davidb68109152]

I’m good.. that fixed it all for me..

Sent from my iPhone

[davidb68109152]

We did a a clean will cc cleaner program

And started from scratch

Sent from my iPhone

[Rhine1]

oh, ignore that. I did not see the response from Srishti

[Srishti Bali]

Hi there,

I have already branched the discussion to the new thread. Are you facing any similar issue?

Regards,

Srishti

[MKCreative]

Hi Srishti. I too am have serious performance issues. Takes a long time to boot, and VERY SLOW. When I try and close the app it freezes.

This is running on an iMac (late 2013) High Sierra 10.13.6.

[Srishti Bali]

Hi there,

Sorry to hear about this. I would request you to please try resetting preferences for Illustrator:

• ~/Library/Caches
• ~/Library/Application Support/Adobe
• ~/Library/Preferences
• Delete or rename  Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 22 Settings folders.
• Launch Illustrator from the creative cloud

Hope it helps!

Regards,

Srishti