Try checking out Facebook's Help documentation: How do I add or change my Page's cover video? | Facebook Help Center | Facebook Don't deviate from the specs they give you. Let us know what is failing according to Facebook.
Hardly the most detailed specs to deviate from. Horizontal and vertical minimum sizes is all it gives Thanks FB!
As mentioned, I'm pretty sure this is NOT a PP CC problem and shouldn't be viewed as such. I just prefer the quality of response here to out in the real world and since the feature only applies to business pages most people encountering the issue (if it exists) will most likely have created it in an Adobe product.
I'll report back when I find a solution or at least someone else with the same problem!
I have the exact same problem. What’s weird is can see other page cover videos on the apps except for mine. I administer 12 pages. Doesn't show up on any of them. I have up to date iPhone 6 plus and iPad Air2. I can see my page video through my mobiles using the Safari and Chrome browser apps. I have contacted Facebook They say its an Apple issue. These s reenshots are from my page https://www.facebook.com/TheDogConnectionTV
I sure would appreciate it if you would check it out with your Apple mobiles and give me feedback. Thanks
I may try a different codec or wrapper. No logic in these not working from Facebook and with no encode guidance except resolution, its lazy guidance on their part IMHO.
I agree. Here’s what’s interesting. I use Wave.video for the Facebook page video covers. Their platform is soecifically designed to create facebook business page videos. I can see other pages videos created with Wave.video, but not mine in the Facebook apps. I asked a friend who uses Wave to create a cover video for me. I gave them permission to post on my page. Same problem. Still can’t see it. Android can see it fine in the Facebook apps. I just don’t get it.