This content has been marked as final. Show 2 replies
Hi easternE and welcome to our community
I'm guessing that what I'm about to offer falls into the obvious category, so I offer my apologies in advance if you feel I'm insulting your intelligence. I'm certainly not intending to.
When we finish recording something in Captivate 3, it normally pauses and waits for us to activate a dialog that may be open behind the application we are recording. However, this should present a flashing Taskbar icon that allows you to switch to Captivate to complete the process. Are you seeing this?
I have seen this in my first attempt. That's why I know that what is happening is wrong. Once you finish, the task bar is there, click it and usually there is a prompt saying Captivate is saving then it goes to the save destination box. However it is between these steps that the task stops. I have a feeling that is something to do with where the temp file is being saved that something is amiss. Is there any way to clear the temp destination? I have tried doing this but still I can't get it going. It stops between the "saving" and "save destination" steps. For very short presentations there is no problem but when there is audio or it is a long presentation it doesn't go to the "save destination" step no matter how long I wait. Any help would be greatly appreciated because I really need to use this software.