No Video or Audio Computer sound

[deborahs46166746]

I'm new to Adobe Connect, yet my office mates all use it with Apple. I am the Windows person. When testing a meeting, I played a video from our website and an audio recording. Neither could be heard with my test audience--or on playback of the recording. I'm using the builtin microphone for my laptop. How do I get the sound from my computer into the Adobe Connect platform. Thanks in advance oh-great-hive mind.

[Tom Gunter-Kremers Clarix]

Deborah,

Did you try loading the video into a share pod and streaming it from the server instead of trying to screen share?  The quality is much better, the audio comes through participants speakers and it uses less bandwidth.

[deborahs46166746]

That's not optimal, as I'm trying to demo a digital product. There doesn't seem to be a problem using this platform with the same website with Apple. They all do a screenshare. And no headset.

[Tom Gunter-Kremers Clarix]

Have you considered using Captivate to create a simulation of the digital product that is asynchronous?  The other options for PC are to use an audio cable between your speakers and your microphone to pull the sound into the VoIP of the call, a software that does the same thing, or a device call That2 from JKAudio to push the audio into your desk phone.

[deborahs46166746]

What about using a headset? Would that work, do you think?

[Tom Gunter-Kremers Clarix]

If you are referring to holding your mic to the speakers, the quality is never as good and there could be a delay.  I can't think of any other way to use a headset to get the audio back into the meeting.

[deborahs46166746]

No. I mean that I have a headset with a microphone. If I used that instead of the built in mic for my audio sound, would it re-direct the computer audio into Connect?

[deborahs46166746]

NO. A headset with mic did not solve the problem.

[Tom Gunter-Kremers Clarix]

Neither would be suggested as the quality would not be as good as a simple audio cable between the ports.  There could also be echo and feedback.

[Jorma_at_CoSo]

Screen sharing never shares your system audio, just the image of your screen. Additionally this type of sharing runs at about 3-5 FPS. If you share video through screen sharing, it will run at 30 FPS on your computer, and those in your room will only see about 10% of the visual information. This leads to a choppy looking video, and no sound. This isn't something that works differently between Mac or Windows computers, and isn't something that is unique to Adobe Connect. Most, if not all, web conferencing platforms have the same experience with screen sharing.

Since it is not working as you expect, and there is a group that does have the result you expect, I'd recommend you reach out to your office mates and see what they are doing. Chances are they are using something like Adobe Captivate, as Tom suggested, to create pre-recorded demos that can be played back in Adobe Connect. See what they are doing and if that work flow could work for you.

[deborahs46166746]

Thanks for the guidance. Their computers apparently grab computer sound better than mine. I think I've found a work around for now.

[deborahs46166746]

Right. Thanks so much for the support.