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Please I need help urgently, am unable to import pictures to my photoshop cc2017. It Keeps repeating the message could not complete your request because of a program error. What do I do please. Thanks
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Hi
What operating system are you using, please provide as much detailed information as you can
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Processor: intel(R) Pentium (R) CPU G2030 @ 3.00GHz
RAM: 2.00 GB (1.87 GB usable)
System type: 32-bits Operating System
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Hi
You really need to upgrade your PC, can you post your Photoshop system info, go to Help > System Info and copy and paste that into this thread
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Adobe Photoshop Version: 2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877 x32
Number of Launches: 3
Version: 7 SP1
System architecture: Intel CPU Family:6, Model:10, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2
Physical processor count: 2
Processor speed: 2993 MHz
Built-in memory: 1919 MB
Free memory: 415 MB
Memory available to Photoshop: 1441 MB
Memory used by Photoshop: 80 %
History Thumbnails: Enabled.
Touch Bar: Enabled.
Alias Layers: Disabled.
Modifier Palette: Disabled.
Highbeam: Disabled.
Image tile size: 1024K
Image cache levels: 5
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=768, right=1366
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=0
glgpu[0].GLVersion="4.0"
glgpu[0].IsIntegratedGLGPU=1
glgpu[0].GLMemoryMB=767
glgpu[0].GLName="Intel(R) HD Graphics"
glgpu[0].GLVendor="Intel"
glgpu[0].GLVendorID=32902
glgpu[0].GLDriverVersion="9.17.10.2867"
glgpu[0].GLRectTextureSize=8192
glgpu[0].GLRenderer="Intel(R) HD Graphics"
glgpu[0].GLRendererID=338
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="igdumd32.dll,igd10umd32.dll,igd10umd32.dll"
glgpu[0].GLDriverDate="20120926000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.30 - Build 9.17.10.2867"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[1447]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[80]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[1024]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[1024]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[64]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=0
clgpu[0].CLPlatformVersion="1.1 "
clgpu[0].CLDeviceVersion="1.1 "
clgpu[0].IsIntegratedCLGPU=1
clgpu[0].CLMemoryMB=695
clgpu[0].CLName="Intel(R) HD Graphics"
clgpu[0].CLVendor="Intel(R) Corporation"
clgpu[0].CLVendorID=32902
clgpu[0].CLDriverVersion="9.17.10.2867"
clgpu[0].CLBandwidth=0
clgpu[0].CLCompute=0
License Type: Perpetual
Serial number: 91198701560031595861
GUIDBucket:
bucket: 157
test: ReduceUXFriction
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017 (32 Bit)\
Temporary file path: C:\Users\FLINTX~1\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 465.7G, 329.3G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017 (32 Bit)\Required\Plug-ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017 (32 Bit)\Plug-ins\
Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2017/01/26-01:10:02 79.579975 79.579975
AdbePM.dll PatchMatch 2016/11/03:19:48:57 1.578146 1.578146
AdobeLinguistic.dll Adobe Linguisitc Library 10.0.0
AdobeOwl.dll Adobe Owl 5.2.11
AdobePDFL.dll PDFL 2016/08/10-16:53:20 79.195992 79.195992
AdobePIP.dll Adobe Product Improvement Program 7.4.1.60.45263
AdobeSVGAGM.dll AdobeSVGAGM 79.579975 79.579975
AdobeXMP.dll Adobe XMP Core 2016/09/14-01:09:01 79.159824 79.159824
AdobeXMPFiles.dll Adobe XMP Files 2016/09/14-01:09:01 79.159824 79.159824
AdobeXMPScript.dll Adobe XMP Script 2016/09/14-01:09:01 79.159824 79.159824
adobe_caps.dll Adobe CAPS 10,0,0,6
AGM.dll AGM 2017/01/26-01:10:02 79.579975 79.579975
ahclient.dll AdobeHelp Dynamic Link Library 2.2.0.1
AIDE.dll AIDE 2016/05/27-01:08:49 79.574279 79.574279
amtlib.dll AMTLib 10.0.0.119 BuildVersion: 10.0; BuildDate: Thu Dec 22 2016 3:0:7) 1.000000
ARE.dll ARE 2017/01/26-01:10:02 79.579975 79.579975
AXE8SharedExpat.dll AXE8SharedExpat 2015/03/13-23:40:54 79.562390 79.562390
AXEDOMCore.dll AXEDOMCore 2015/03/13-23:40:54 79.562390 79.562390
Bib.dll BIB 2017/01/26-01:10:02 79.579975 79.579975
BIBUtils.dll BIBUtils 2017/01/26-01:10:02 79.579975 79.579975
boost_date_time.dll photoshopdva 10.0.0
boost_signals.dll photoshopdva 10.0.0
boost_system.dll photoshopdva 10.0.0
boost_threads.dll photoshopdva 10.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CITThreading.dll Adobe CITThreading 2.1.0.1 2.1.0.1
CoolType.dll CoolType 2017/01/26-01:10:02 79.579975 79.579975
dnssd.dll Bonjour 3,0,0,2
dvaaudiodevice.dll photoshopdva 10.0.0
dvacore.dll photoshopdva 10.0.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 10.0.0
dvamediatypes.dll photoshopdva 10.0.0
dvametadata.dll photoshopdva 10.0.0
dvametadataapi.dll photoshopdva 10.0.0
dvametadataui.dll photoshopdva 10.0.0
dvaplayer.dll photoshopdva 10.0.0
dvatransport.dll photoshopdva 10.0.0
dvaui.dll photoshopdva 10.0.0
dvaunittesting.dll photoshopdva 10.0.0
dynamiclink.dll photoshopdva 10.0.0
ExtendScript.dll ExtendScript 2016/12/13-13:10:33 80.1089815 80.1089815
icucnv40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
icudt40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
icuuc40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
igestep30.dll IGES Reader 9.3.0.113
imslib.dll IMSLib DLL 10.0.0.11
JP2KLib.dll JP2KLib 2016/05/26-01:08:58 79.262945 79.262945
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
LogSession.dll LogSession 7.4.1.60.45263
mediacoreif.dll photoshopdva 10.0.0
MPS.dll MPS 2016/09/14-15:20:26 79.577269 79.577269
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CC 2017 18.1.0
Plugin.dll Adobe Photoshop CC 2017 18.1.0
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (32 bit) 7.0.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (32 bit) 7.0.0.67
PSArt.dll Adobe Photoshop CC 2017 18.1.0
PSViews.dll Adobe Photoshop CC 2017 18.1.0
SCCore.dll ScCore 2016/12/13-13:10:33 80.1089815 80.1089815
SVGRE.dll SVGRE 79.579975 79.579975
svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
tbb.dll Intel(R) Threading Building Blocks for Windows 4, 4, 2016, 0412
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 4, 4, 2016, 0412
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 10.0.0.1
VulcanControl.dll Vulcan Application Control Library 5.3.0.16
VulcanMessage5.dll Vulcan Message Library 5.3.0.16
WRServices.dll WRServices Thu Jan 07 2016 04:50:10 Build 0.21960 0.21960
wu3d.dll U3D Writer 9.3.0.113
Required plug-ins:
3D Studio 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”
Accented Edges 18.1.0 - from the file “Filter Gallery”
Adaptive Wide Angle 18.1.0 - from the file “Adaptive Wide Angle”
Angled Strokes 18.1.0 - from the file “Filter Gallery”
Average 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Average”
Bas Relief 18.1.0 - from the file “Filter Gallery”
BMP 18.1.0 - from the file “Standard MultiPlugin”
Camera Raw 9.9 - from the file “Camera Raw”
Camera Raw Filter 9.9 - from the file “Camera Raw”
Chalk && Charcoal 18.1.0 - from the file “Filter Gallery”
Charcoal 18.1.0 - from the file “Filter Gallery”
Chrome 18.1.0 - from the file “Filter Gallery”
Cineon 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Cineon”
Clouds 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Clouds”
Collada 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”
Color Halftone 18.1.0 - from the file “Standard MultiPlugin”
Colored Pencil 18.1.0 - from the file “Filter Gallery”
CompuServe GIF 18.1.0 - from the file “Standard MultiPlugin”
Conté Crayon 18.1.0 - from the file “Filter Gallery”
Craquelure 18.1.0 - from the file “Filter Gallery”
Crop and Straighten Photos 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “CropPhotosAuto”
Crop and Straighten Photos Filter 18.1.0 - from the file “Standard MultiPlugin”
Crosshatch 18.1.0 - from the file “Filter Gallery”
Crystallize 18.1.0 - from the file “Standard MultiPlugin”
Cutout 18.1.0 - from the file “Filter Gallery”
Dark Strokes 18.1.0 - from the file “Filter Gallery”
De-Interlace 18.1.0 - from the file “Standard MultiPlugin”
Dicom 18.1.0 - from the file “Dicom”
Difference Clouds 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Clouds”
Diffuse Glow 18.1.0 - from the file “Filter Gallery”
Displace 18.1.0 - from the file “Standard MultiPlugin”
Dry Brush 18.1.0 - from the file “Filter Gallery”
Eazel Acquire 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “EazelAcquire”
Entropy 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”
Export Color Lookup Tables 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Export3DLUT”
Extrude 18.1.0 - from the file “Standard MultiPlugin”
FastCore Routines 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “FastCore”
Fibers 18.1.0 - from the file “Standard MultiPlugin”
Film Grain 18.1.0 - from the file “Filter Gallery”
Filter Gallery 18.1.0 - from the file “Filter Gallery”
Flash 3D 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”
Fresco 18.1.0 - from the file “Filter Gallery”
Glass 18.1.0 - from the file “Filter Gallery”
Glowing Edges 18.1.0 - from the file “Filter Gallery”
Google Earth 4 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”
Grain 18.1.0 - from the file “Filter Gallery”
Graphic Pen 18.1.0 - from the file “Filter Gallery”
Halftone Pattern 18.1.0 - from the file “Filter Gallery”
HDRMergeUI 18.1.0 - from the file “HDRMergeUI”
HSB/HSL 18.1.0 - from the file “Standard MultiPlugin”
IFF Format 18.1.0 - from the file “Standard MultiPlugin”
IGES 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”
Ink Outlines 18.1.0 - from the file “Filter Gallery”
JPEG 2000 18.1.0 - from the file “JPEG2000”
Kurtosis 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”
Lens Blur 18.1.0 - from the file “Lens Blur”
Lens Correction 18.1.0 - from the file “Lens Correction”
Lens Flare 18.1.0 - from the file “Standard MultiPlugin”
Liquify 18.1.0 - from the file “Liquify”
Matlab Operation 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “ChannelPort”
Maximum 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”
Mean 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”
Measurement Core 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “MeasurementCore.8me”
Median 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”
Mezzotint 18.1.0 - from the file “Standard MultiPlugin”
Minimum 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”
MMXCore Routines 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “MMXCore”
Mosaic Tiles 18.1.0 - from the file “Filter Gallery”
Multiprocessor Support 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “MultiProcessor Support”
Neon Glow 18.1.0 - from the file “Filter Gallery”
Note Paper 18.1.0 - from the file “Filter Gallery”
NTSC Colors 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “NTSC Colors”
Ocean Ripple 18.1.0 - from the file “Filter Gallery”
OpenEXR 18.1.0 - from the file “Standard MultiPlugin”
Paint Daubs 18.1.0 - from the file “Filter Gallery”
Palette Knife 18.1.0 - from the file “Filter Gallery”
Patchwork 18.1.0 - from the file “Filter Gallery”
Paths to Illustrator 18.1.0 - from the file “Standard MultiPlugin”
PCX 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “PCX”
Photocopy 18.1.0 - from the file “Filter Gallery”
Photoshop 3D Engine 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Photoshop3DEngine”
Photoshop Touch 14.0 - from the file “PSDX”
Picture Package Filter 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “ChannelPort”
Pinch 18.1.0 - from the file “Standard MultiPlugin”
Pixar 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Pixar”
Plaster 18.1.0 - from the file “Filter Gallery”
Plastic Wrap 18.1.0 - from the file “Filter Gallery”
PLY 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”
PNG 18.1.0 - from the file “Standard MultiPlugin”
Pointillize 18.1.0 - from the file “Standard MultiPlugin”
Polar Coordinates 18.1.0 - from the file “Standard MultiPlugin”
Portable Bit Map 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “PBM”
Poster Edges 18.1.0 - from the file “Filter Gallery”
PRC 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”
Radial Blur 18.1.0 - from the file “Standard MultiPlugin”
Radiance 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Radiance”
Range 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”
Render Color Lookup Grid 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Export3DLUT”
Reticulation 18.1.0 - from the file “Filter Gallery”
Ripple 18.1.0 - from the file “Standard MultiPlugin”
Rough Pastels 18.1.0 - from the file “Filter Gallery”
Save for Web 18.1.0 - from the file “Save for Web”
ScriptingSupport 18.1.0 - from the file “ScriptingSupport”
Shake Reduction 18.1.0 - from the file “Shake Reduction”
Shear 18.1.0 - from the file “Standard MultiPlugin”
Skewness 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”
Smart Blur 18.1.0 - from the file “Standard MultiPlugin”
Smudge Stick 18.1.0 - from the file “Filter Gallery”
Solarize 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Solarize”
Spatter 18.1.0 - from the file “Filter Gallery”
Spherize 18.1.0 - from the file “Standard MultiPlugin”
Sponge 18.1.0 - from the file “Filter Gallery”
Sprayed Strokes 18.1.0 - from the file “Filter Gallery”
Stained Glass 18.1.0 - from the file “Filter Gallery”
Stamp 18.1.0 - from the file “Filter Gallery”
Standard Deviation 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”
STL 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”
Sumi-e 18.1.0 - from the file “Filter Gallery”
Summation 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”
Targa 18.1.0 - from the file “Standard MultiPlugin”
Texturizer 18.1.0 - from the file “Filter Gallery”
Tiles 18.1.0 - from the file “Standard MultiPlugin”
Torn Edges 18.1.0 - from the file “Filter Gallery”
Twirl 18.1.0 - from the file “Standard MultiPlugin”
U3D 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”
Underpainting 18.1.0 - from the file “Filter Gallery”
Vanishing Point 18.1.0 - from the file “VanishingPoint”
Variance 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”
Virtual Reality Modeling Language | VRML 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”
Water Paper 18.1.0 - from the file “Filter Gallery”
Watercolor 18.1.0 - from the file “Filter Gallery”
Wave 18.1.0 - from the file “Standard MultiPlugin”
Wavefront|OBJ 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”
WIA Support 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “WIASupport”
Wind 18.1.0 - from the file “Standard MultiPlugin”
Wireless Bitmap 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “WBMP”
ZigZag 18.1.0 - from the file “Standard MultiPlugin”
Optional and third party plug-ins: NONE
Duplicate and Disabled plug-ins: NONE
Plug-ins that failed to load: NONE
Extensions:
com.adobe.inapp.purchase 2.7.122 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017 (32 Bit)\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\purchase.html”
Recent Files 1.4.2 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_4_2_009\index.html”
Libraries 2.7.122 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017 (32 Bit)\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html”
New Document 1.4.2 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_4_2_009\fnft.html”
com.adobe.experimentation.extension 2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017 (32 Bit)\Required\CEP\extensions\com.adobe.experimentation.extension\index.html”
Start 1.4.2 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_4_2_009\index.html”
Adobe Color Themes 6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017 (32 Bit)\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
Export As 3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017 (32 Bit)\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”
Device Preview 1.3.1 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSPanel\panel.html”
Export As 3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017 (32 Bit)\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”
com.adobe.preview.loader 1.3.1 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSLoader\loader.html”
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Hi
It looks like you're using a non genuine version of Photoshop, there is no perpetual license for the Creative Cloud apps as it's on Subscription only
License Type: Perpetual
Serial number: 91198701560031595861
You make want to take a look at this
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so what do i do then?
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is that the reason am encountering this problem?
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1 Use this tool to remove Photoshop
Use the Creative Cloud Cleaner Tool to solve installation problems
2 Make sure you have good antivirus software installed and run a complete virus scan
3 Download these and run a scan with them as well
Free Anti-Malware & Malware Removal | Malwarebytes
SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!
AdwCleaner - Free Adware Cleaner & Removal Tool | Malwarebytes
4 Hope that your personal information and identity hasn't been stolen
5 If you are serious about using Photoshop you will need to get a higher spec PC and pay for the monthly subscription
Creative Cloud pricing and membership plans | Adobe Creative Cloud
6 Most importantly don't use Cracked or Pirated software
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Thanks