1 Reply Latest reply on Jun 21, 2018 8:53 AM by John T Smith

    Adobe ID Change - Document Cloud Issue

    corym72187892 Level 1



      I recently updated my primary e-mail address.


      I can successfully log into documents.adobe.com with the new e-mail address, but I receive this error when I click "Manage Documents" in the Adobe eSign section:


      "We have encountered an issue due to possible Adobe Id change. Please contact your IT administrator or Adobe support."


      How can I resolve this issue?


      Thank you for your help.