1 Reply Latest reply on Jun 21, 2018 8:53 AM by John T Smith

    Adobe ID Change - Document Cloud Issue

    corym72187892

      Hello,

       

      I recently updated my primary e-mail address.

       

      I can successfully log into documents.adobe.com with the new e-mail address, but I receive this error when I click "Manage Documents" in the Adobe eSign section:

       

      "We have encountered an issue due to possible Adobe Id change. Please contact your IT administrator or Adobe support."

       

      How can I resolve this issue?

       

      Thank you for your help.