Adobe scan not working

[freds2038702]

It sees the document but does not make the doc. Just stays in that mode. Same with manual mode. It does highlight the doc in light blue. It was working .

[MeenakshiNegi]

Hi Freds,

We have released an update for Adobe Scan application.

Please check if the application is updated to the latest patch released.

You may refer this help document What’s New — Adobe Scan Help for more information on latest patch released.

Try once to reboot the device and then use the application.

Check if that makes any difference.

If the issue still persists, please share the details asked below:

- Make and model of the device

- Application and OS version installed on the device.

Let us know if you need any help.

We will be waiting for your response.

Regards,

Meenakshi

[freds2038702]

Ok thank You

It just started to malfunction. Where do i find the latest release. I have my phone set up for automatic updates. I think thats what messed things up

[freds2038702]

Version 18.6.18 is the adobe scan that í have

On Thu, Jun 21, 2018, 11:45 PM meenakshin83966505 <forums_noreply@adobe.com>

[MeenakshiNegi]

The latest version of Adobe Scan is 18.06.19.

As you are using the application on Android device, you can update the application from the play store.

You can also refer to this link Adobe Scan: PDF Scanner, OCR - Apps on Google Play

Check if that works for you.

Let us know how it goes.

Regards,

Meenakshi

[freds2038702]

Yes. Guata when the problem started. That version was probably installed on

a automatic update. I was not aware of the update. It must of happened

recently because the app worked before and now the scan has problems and it

hangs up. Sometimes now ,the app says " the adobe scan stopped working". I

uninstalled, rebooted, turned cell off, and reinstalled.

Is the old version still out?

Thanks

Fred

On Fri, Jun 22, 2018, 1:33 AM meenakshin83966505 <forums_noreply@adobe.com>

[MeenakshiNegi]

Hi Fred,

Sorry for the delay in response.

We have tried to replicate the issue at our end on an Android device. it is working fine at our end.

Could you please confirm the application version currently installed on your device?

Also, please share the make and model of the device along with the OS version installed on the device.

We will be waiting for your response.

Regards,

Meenakshi