Creative Cloud stuck at 85% downloading Acrobat DC

[Mary Stewart]

I had it installed and it was continually not responding, then I got an email telling me to install it, signed in, got Creative Cloud which I told to install it -- that was several hours ago. It has only managed to get to 85%, and has been there for over an hour.

[kglad]

restart your computer and retry if it's not ready to open.

[Adorobat · Accepted solution]

Hi Marys,

In addition to kglad, you may also try the following steps:

1) Log out of CC

2) Close all CC applications eg Photoshop, Illustrator etc.

3) Reopen CC

4) Begin Download again

Thank You,

Shivam

[Mary Stewart]

Thanks for your reply. Sorted --