1 Reply Latest reply on Jun 25, 2018 2:51 AM by Adorobat

    Opening and closing pdf is very slow

    acro88 Level 1

      It is taking way too long for pdfs to open and to close.  I have Acrobat 2017.  Anyone suggest a solution?  P.S. I have cleaned out my Temp file and emptied the Recycle bin, did not make a difference.  Thanks

        • 1. Re: Opening and closing pdf is very slow
          Adorobat Adobe Employee

          Hi Acro88,

           

          As I understand the issue from the description mentioned above, pdfs are taking long time to open and close, could you try following troubleshooting steps: 

          1- Check if an update is available for Acrobat using "check for updates" option under Help menu, rebooting the machine and check.

          2- If that doesn't work, go to Edit > Preferences > Go to the "Documents" category. Set the number of files in the recently used list to 1 (this will remove all your files that you have recently used from that list). If this fixes your problem, then there may be something wrong with one of the files that you've recently used (e.g. a network drive no longer being available).

          3- If step 2 doesn't work, try turning off your virus and malware protection and try again.

          4- If that doesn't work, go to Edit > Preferences > "Security (Enhanced)" category and set "Protected View" to "Off" and uncheck "Enable Enhanced Security" > click OK, relaunch Acrobat and check.

           

          Please note: disabling protected view and enhanced security is for troubleshooting purpose only, and not recommended. Please turn the feature back on after troubleshooting is complete.

           

          Let us know if you need any help.

          Shivam