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Presets and watermarks did not transfer to new computer for Photoshop and Lightroom

New Here ,
Jun 22, 2018 Jun 22, 2018

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No one is answering the phone

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correct answers 1 Correct answer

Community Expert , Jun 22, 2018 Jun 22, 2018

Do you still have access to your old computer? Your presets are Your presets so they wouldn't be installed with Adobe software... they need to be copied from your old computer to your new computer or they need to be remade.

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Adobe
Community Expert ,
Jun 22, 2018 Jun 22, 2018

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You posted in the Installing forum, so provide details of your install problem and someone may be able to help

or

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

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New Here ,
Jun 22, 2018 Jun 22, 2018

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Is there someone who can talk me through the steps I need on the phone?

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Community Expert ,
Jun 22, 2018 Jun 22, 2018

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Community Expert ,
Jun 22, 2018 Jun 22, 2018

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What, exactly, is the problem you are having?

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New Here ,
Jun 22, 2018 Jun 22, 2018

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I just got a new computer and downloaded Creative Cloud Photoshop and Lightroom and none of my presets or Watermark transferred over to the my new program and I called yesterday and they said that they would be able to help me so I told him I would call him today when I hear both computers in front of me and I've been on the phone for an hour or more and no one is answering

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Community Expert ,
Jun 22, 2018 Jun 22, 2018

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Who did you call?

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Adobe Employee ,
Jun 22, 2018 Jun 22, 2018

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Moving this discussion to the   Photoshop forum.

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Community Expert ,
Jun 22, 2018 Jun 22, 2018

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Do you still have access to your old computer? Your presets are Your presets so they wouldn't be installed with Adobe software... they need to be copied from your old computer to your new computer or they need to be remade.

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