5 Replies Latest reply on Aug 22, 2018 4:36 AM by Mohit Goyal

    LR mobile importing pictures as HEIC, Lr classic CC unable to read

    andrewklug Level 1

      I have been using Lr classic CC on my recent iMac and Lr mobile on my iPhone X for some time without any problems. Photos taken on my iPhone are imported into Lr mobile and accessible on Lightroom classic as JPEGs, no problem. Suddenly, for no apparent reason, pictures are showing up in Lr classic as HEIC files that Lr is unable to edit, appearing as grey blank images with an exclamation error icon. Clicking on the exclamation gives a popup message "Lightroom has encountered problems reading this photo. You will not be able to make adjustments to the photo." I would of course like to be able to make adjustments, however I can't even VIEW these images, much less edit.

        • 1. Re: LR mobile importing pictures as HEIC, Lr classic CC unable to read
          johnrellis Most Valuable Participant

          As first troubleshooting step, please do the menu command Help > System Info and copy/paste the first ten lines or so here. That should clarify your next steps.

          • 2. Re: LR mobile importing pictures as HEIC, Lr classic CC unable to read
            andrewklug Level 1

            Lightroom Classic version: 7.3 [ 1164630 ]

            License: Creative Cloud

            Language setting: en-US

            Operating system: Mac OS 10

            Version: 10.12.6 [16G1408]

            Application architecture: x64

            Logical processor count: 8

            Processor speed: 4.2 GHz

            Built-in memory: 32,768.0 MB

            Real memory available to Lightroom: 32,768.0 MB

            Real memory used by Lightroom: 5,953.9 MB (18.1%)

            Virtual memory used by Lightroom: 10,314.8 MB

            Memory cache size: 1,923.8MB

            Internal Camera Raw revision: 933

            Maximum thread count used by Camera Raw: 5

            Camera Raw SIMD optimization: SSE2,AVX,AVX2

            Camera Raw virtual memory: 459MB / 16383MB (2%)

            Camera Raw real memory: 460MB / 32768MB (1%)

            Displays: 1) 5120x2880

             

             

            Graphics Processor Info:

            Metal: AMD Radeon Pro 580

             

             

             

             

             

             

            Application folder: /Applications/Adobe Lightroom Classic CC

            Library Path: /Users/andrewklug/Pictures/Lightroom/Lightroom Catalog-2.lrcat

            Settings Folder: /Users/andrewklug/Library/Application Support/Adobe/Lightroom

             

             

            Installed Plugins:

            1) AdobeStock

            2) Aperture/iPhoto Importer Plug-in

            3) Canon Tether Plugin

            4) Facebook

            5) Flickr

            6) Nikon Tether Plugin

             

             

            Config.lua flags: None

             

             

            AudioDeviceIOBlockSize: 512

            AudioDeviceName: Built-in Output

            AudioDeviceNumberOfChannels: 2

            AudioDeviceSampleRate: 44100

            Build: 10.0x7

            CoreImage: true

            GL_ACCUM_ALPHA_BITS: 0

            GL_ACCUM_BLUE_BITS: 0

            GL_ACCUM_GREEN_BITS: 0

            GL_ACCUM_RED_BITS: 0

            GL_ALPHA_BITS: 8

            GL_BLUE_BITS: 8

            GL_DEPTH_BITS: 24

            GL_GREEN_BITS: 8

            GL_MAX_3D_TEXTURE_SIZE: 16384

            GL_MAX_TEXTURE_SIZE: 16384

            GL_MAX_TEXTURE_UNITS: 8

            GL_MAX_VIEWPORT_DIMS: 16384,16384

            GL_RED_BITS: 8

            GL_RENDERER: AMD Radeon Pro 580 OpenGL Engine

            GL_SHADING_LANGUAGE_VERSION: 1.20

            GL_STENCIL_BITS: 8

            GL_VENDOR: ATI Technologies Inc.

            GL_VERSION: 2.1 ATI-1.51.8

            OGLEnabled: true

            GL_EXTENSIONS: GL_ARB_color_buffer_float GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_instanced_arrays GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_seamless_cube_map GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_shadow_ambient GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_APPLE_aux_depth_stencil GL_APPLE_client_storage GL_APPLE_element_array GL_APPLE_fence GL_APPLE_float_pixels GL_APPLE_flush_buffer_range GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_packed_pixels GL_APPLE_pixel_buffer GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_specular_vector GL_APPLE_texture_range GL_APPLE_transform_hint GL_APPLE_vertex_array_object GL_APPLE_vertex_array_range GL_APPLE_vertex_point_size GL_APPLE_vertex_program_evaluators GL_APPLE_ycbcr_422 GL_ATI_blend_equation_separate GL_ATI_blend_weighted_minmax GL_ATI_separate_stencil GL_ATI_texture_compression_3dc GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_IBM_rasterpos_clip GL_NV_blend_square GL_NV_conditional_render GL_NV_depth_clamp GL_NV_fog_distance GL_NV_light_max_exponent GL_NV_texgen_reflection GL_NV_texture_barrier GL_SGI_color_matrix GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod

            • 3. Re: LR mobile importing pictures as HEIC, Lr classic CC unable to read
              Jim Wilde Adobe Community Professional

              HEIF support was introduced in the latest Classic update (7.4) but only on MacOS version 10.13.x. So to get support in Classic you'll need to update both your OS and Classic.

              • 4. Re: LR mobile importing pictures as HEIC, Lr classic CC unable to read
                johnrellis Most Valuable Participant

                Hmm, you're running LR 7.3, while HEIC support was added in the most recent version, 7.4.

                 

                You have these options:

                 

                - If you want LR to be able to handle HEIC photos, you'll need to update your Mac to  Macos 10.13 (High Sierra) and LR to 7.4.

                 

                - If you want to store HEIC photos on your iPhone but have them converted to JPEG when they sync to LR CC, you can try what the Help says and set the iOS option Settings > Photos > Transfer To Mac Or PC > Automatic on your iPhone.  But that hasn't worked for me and others.

                 

                - Otherwise, you'll have to set the iOS option Settings > Camera Formats > Most Compatible on your iPhone. This will cause your phone to store photos in JPEG format rather than HEIC, and they'll sync to LR CC as JPEGs (and thus to LR Classic).

                • 5. Re: LR mobile importing pictures as HEIC, Lr classic CC unable to read
                  Mohit Goyal Adobe Employee (Admin)

                  Hi All,

                   

                  We're happy to announce the release of Lightroom Classic CC 7.5 & Lightroom CC 1.5.

                   

                  This update includes the support for HEIC image files on Windows platform.

                   

                  Here's the list of what's new in this release:

                   

                  Lightroom Classic CC 7.5: New features summary for the October 2017 and later releases of Lightroom Classic CC

                  Lightroom CC 1.5: New features summary for the October 2017 and later releases of Lightroom CC across devices

                   

                  Let us know if the update resolves the problem for those affected and share your feedback with us.

                   

                  Regards,

                  Mohit

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