3 Replies Latest reply on Jun 24, 2018 12:01 PM by dj_paige

    Cannot import video files

    jonholcombe Level 1

      Latest version Lightroom Classic CC 7.4 (Build 1176617) installed on Mac Pro cylinder OS X 10.11.6 El Capitan with 64 GB RAM

       

      I have tried repeatedly to import ".MTS" video files from my smart card in a reader (Sony RX100 camera), and the same video files from my external hard drive and failed every time. I also have tried to import my friends two ".mov" iPhone video files (from my external hard drive) with the same result. The error message is:

       

      "An unknown error has occurred while reading the video file. Connecting to Dynamic Link server failed."

       

      I have no problem importing raw photo files from the Sony RX100 or my Nikon D850. I updated Lightroom in the past week and I am not sure if this is some incompatibility between the Mac OS X and Lightroom.

       

      Anyone have the same problem or idea on how to fix?