6 Replies Latest reply on Jul 23, 2018 6:25 PM by michaelz32625480

    Most serious Premiere error I've ever come across: v12.1.1 suddenly exhibits 'Your system has run out of application memory'

    JettJergens Level 1

      Hey all,

       

      I'm editing a pilot with a team of other editors. We've had our share of tech issues with Premiere Teams, but we've slogged through most. This one has stopped me cold and leaves me unable to work with less than a week until delivery. I used to be a software tester, so I'm hoping I'm including all of the relevant info.

       

      A team of four of us have been working on a team project from four locations. My computer has worked relatively well, but this morning I found a "Your system has run out of application memory" error and I cannot launch the team project on my system not matter what.

       

      Below is my system info and then screen shots of what's happening as Premiere CC 12.1.1 tries to open the project.

      What I've tried already:

      I've already cleared the cache.

      I've already uninstalled Premiere CC 2018 and re-installed.
      I've already updated my computer to the latest OS X updates.

      I've opened hard drive space from 32 GB free space on a 450GB drive (which has performed fine for years) to about 180GB free space.

      None of these has fixed the issue.

       

      System info and condition before launching project in Premiere Pro CC 2018 (v12.1.1)

       

      The version of Premiere I'm using:

      Screen Shot 2018-06-24 at 3.23.41 PM.png

       

      My specs:

      Screen Shot 2018-06-24 at 3.23.54 PM.png

       

      My open hard drive memory. Forget the Bootcamp bit. Couldn't get it out of the screen shot:

      Screen Shot 2018-06-24 at 3.24.42 PM.png

       

       

      Activity Monitor's CPU usage before Premiere is launched:

      Screen Shot 2018-06-24 at 3.25.35 PM.png

       

      Activity Monitor's Memory usage before Premiere is launched:

      Screen Shot 2018-06-24 at 3.25.19 PM.png

       


      System info and condition as I launch the project in Premiere Pro CC 2018 (v12.1.1)

       

      Launching project in Premiere Pro (as an FYI, this is working fine today for the other three members of the team, as you can see by the Last Shared info).

      I launched at 3:28 PM local time:

      Screen Shot 2018-06-24 at 3.28.21 PM.png

       

      Here's the CPU usage as Premiere launches the team project:

      Screen Shot 2018-06-24 at 3.29.05 PM.png

       

      Here's the Memory usage as Premiere launches the team project:

      Screen Shot 2018-06-24 at 3.29.22 PM.png

       

      As you can see, the system holds up at preparing the team project for editing. We've seen this a lot as we've worked on the project, to the point where the system spins the beachball. But we've learned to let it sit and eventually the beachball will go away and the project will open. Today, for me, that's not the case.

       

      As the project loads, the CPU goes up to 350% before going back down to about 100%. The Memory and Compressed memory rises steadily from the start you see above until the Memory is over 64GB and the Compressed Mem is over 60GB.

      Here are a few details showing the progression:

       

      CPU at 3:30 local time:

      Screen Shot 2018-06-24 at 3.30.03 PM.png

       

      Memory at about 3:32 local time:

      Screen Shot 2018-06-24 at 3.31.39 PM.png

       

      Memory pressure at 3:34 local time:

      Screen Shot 2018-06-24 at 3.34.59 PM.png

       

      Memory pressure at 3:37 local time:

      Screen Shot 2018-06-24 at 3.36.59 PM.png

       

      CPU at about 3:38 local time:

       

      Screen Shot 2018-06-24 at 3.37.41 PM.png

       

      Memory and Compressed Mem continues to rise:

      Screen Shot 2018-06-24 at 3.39.12 PM.png

       

      About 12 minutes after launch, the system (not Premiere) gives me the error "Your System has run out of application memory"

      Screen Shot 2018-06-24 at 3.41.19 PM.png

       

      The CPU usage falls, the memory pressure falls:

      Screen Shot 2018-06-24 at 3.41.46 PM.png

      Screen Shot 2018-06-24 at 3.41.38 PM.png

       

      Nothing I can do will let me launch this. Any suggestions or fixes would be deeply helpful.